Senior Conversational AI Developer

Job title: Senior Conversational AI Developer
Location: Charlotte, NC 28273 (Onsite)
Duration: 06 Months

Minimum years of experience required: 8-10 years
Education Qualification required: Bachelor s / Masters

Must have skills:
Google Contact Center AI (CCAI)
Dialogflow CX
Conversational AI Platform Design

Good to Have Skills:
Google CCAI
GECX development

Detailed Job Description:
Conversational AI Solution Leadership Lead the end to end development of enterprise Conversational AI solutions using Google CCAI and Dialogflow CX. Define architecture, design standards, reusable frameworks, and development best practices. Mentor and guide development teams on Dialogflow CX, GECX Playbooks, and Google AI services. Provide technical leadership throughout project lifecycle including discovery, design, development, testing, deployment, and production support. Google CCAI Dialogflow CX Development Design and implement complex conversation flows, intents, entities, routes, event handlers, pages, forms, and fulfillment logic. Develop scalable voicebot and chatbot solutions supporting multiple business domains. Build reusable Dialogue Management frameworks and conversational design patterns. Optimize customer journeys, containment rates, and self service experiences.

The top 3 responsibilities:
Lead the end to end development of enterprise Conversational AI solutions using Google CCAI and Dialogflow CX.
Design and implement complex conversation flows, intents, entities, routes, event handlers, pages, forms, and fulfillment logic.
Design and develop GECX Playbooks leveraging Gemini and Vertex AI.