Senior Coordinator for Parent & Family Services

Position Information

Hiring Department: New Student Orientation

Reports To: Director of New Student Orientation

Job Location: El Paso, Texas (On Site)

Posting End Date: Open until filled. This posting may close once a sufficient number of qualified applications have been received.

Hours: 40 hours per week, standard Monday- Friday 8:00am- 5:00pm, flexibility is required on evenings and weekends

FLSA status: Exempt

Earliest Start Date: As soon as possible.

Salary: $46,550 Annually.

Required Application Materials:

• Resume
• List of three references

Position Summary

The Senior Coordinator for Parent and Family Services provides leadership for the planning, implementation, assessment, and continuous improvement of comprehensive parent and family engagement initiatives.

This position is responsible for developing and executing strategies to engage and support parents and family members throughout the student lifecycle by producing programs, events, communications, and resources. The role oversees Parent and Family Orientation programming, serves as the primary point of contact for parent and family members throughout the enrollment experience, manages the Parent and Family Services website and communications, develops print and digital materials, advises the Parent and Family Association Board, and leads assessment and reporting efforts to improve the student, parent, and family experience.

Demonstrates commitment to the universitys mission and supports efforts that strengthen student enrollment, transition, success, persistence, and retention through parent and family engagement.

Serves as the primary contact and subject matter expert for Parent and Family Services initiatives, programs, and communications.

Leads the development, planning, implementation, and evaluation of parent and family engagement programs and services, including a year-round engagement calendar and Parent and Family Orientation.

Establishes annual goals and objectives that align with university and division priorities and implements assessment measures to enhance programs, services, and resources for parents and family members.

Collaborates with campus partners to develop resources, communications, and programming that support student transition, success, persistence, and retention.

Maintains strong working relationships with internal and external stakeholders in support of parent and family engagement initiatives.

Develops and manages integrated marketing and communication plans for parents and family members, including website content, newsletters, email campaigns, social media, webinars, engagement platforms, and other digital communications.

Oversees the Parent and Family Services website and ensures content remains accurate, accessible, user-friendly, and aligned with university branding and messaging standards.

Creates and maintains parent- and family-focused materials, including brochures, guides, presentations, promotional resources, and other print and digital communications.

Leads assessment efforts related to student, parent, and family experiences through the development and administration of surveys, evaluations, and other assessment tools.

Analyzes internal departmental data, including orientation registration trends, attendance patterns, participation rates, engagement metrics, and program outcomes.

Develops annual reports that summarize participation trends, assessment findings, program effectiveness, and recommendations for future improvements.

Utilizes assessment findings and data analysis to recommend and implement improvements to programs, services, communication strategies, and operational effectiveness.

Knowledge of all Microsoft Office software and able to learn and use institutional software systems.

Complies with all State and University policies.

Other duties may be assigned.

Supervisory Responsibilities: Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Required Qualifications:

Education: Bachelor's Degree

and

Experience: Three years of progressively responsible experience in higher education, student affairs, event planning, communications, assessment, program management, or a related field.

Preferred Qualifications:

Four years of related experience. Three years working experience in a student academic setting. Supervisory experience in an academic setting.

Experience in parent and family programs, orientation programs, student affairs, enrollment management, or related areas.

Experience with assessment design, survey development, data analysis, and reporting.

Experience utilizing CRM, engagement, or communication platforms such as CampusESP.

Experience managing websites and digital communication strategies.

Experience developing and delivering presentations, workshops, or webinars.

Bilingual in English and Spanish.

Masters Degree.

Why Pick UTEP

The University of Texas at El Paso (UTEP) is a comprehensive public research university that is increasing access to excellent higher education. We advance discovery of public value and positively impact the health, culture, education, and economy of the community we serve.

UTEP is America's leading Hispanic-serving university. Located at the westernmost tip of Texas, where three states and two countries converge along the Rio Grande, 84% of our 26,000 students are Hispanic, and half are the first in their families to go to college. UTEP offers 170 bachelor's, master's and doctoral degree programs at the only open-access, top-tier research university in America.

This is an especially exciting time to join UTEP as it advances the goals of its 2030 Strategic Plan. Built around the institution's core strengths-its location, its people, its supportive culture, and its community partnerships-the plan lays out a bold vision for the next decade, aimed at maximizing the University's regional impact and national stature.

Miner Perks and Benefits

What UTEP Offers:

• Benefit Package includes: Medical, Prescription, Life Insurance and Wellness platform
• Voluntary Benefits: Dental, Vision, Additional life insurance, UT Flex, Short and Long - term disability plans
• Retirement Programs
• Longevity Pay
• Paid Vacation & Sick Leave
• Paid Holidays
• Employee Discounts & Perks
• Employee Education Assistance program
• And much more! Visit our Benefits Summary Page for more information on our additional benefits.

Disclaimer: Eligibility for perks and benefits may vary based on part-time or full-time employment.

Additional Information

Note: To the extent that this position involves research, work, or access to critical infrastructure as referenced in Executive Order GA-48, being hired for and continuing to be employed in this position requires the ability to maintain the security or integrity of the infrastructure.

The primary accountabilities are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or some of the primary accountabilities listed. Specific tasks or responsibilities will be documented in the incumbents' performance objectives as outlined by the incumbents' immediate supervisor or manager. This position is security-sensitive and subject to Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information. A valid driver's license issued by the State where the applicant resides and insurability as defined in UTS 157 may be required to perform the positions essential functions.

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee must frequently stand and walk. The employee must regularly sit; use hands to feel; reach with hands and arms; and talk or hear. The employee must lift and move up to 50 pounds.

The noise level for this work environment is usually moderate.

In keeping with its access, excellence, and impact mission, The University of Texas at El Paso is committed to a learning and working environment that honors the talents, respects the differences, and nurtures the growth and development of all. We seek to attract faculty and staff who share our commitment.

The University of Texas at El Paso is an Equal Opportunity Employer. The University does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, genetic information, veteran status, sexual orientation, or gender identity in employment or the provision of services in accordance with state and federal law. Discrimination on the basis of sex includes an employee's or prospective employee's right to be free from sexual harassment under Title IX of the Higher Education Amendments of 1972. Inquiries-including the filing of a Formal Complaint or reporting an incident-about the application of Title IX may be referred to the Title IX Coordinator, who can be reached by phone at (915) 747-8358, by email at titleix@utep.edu, or by mail at 500 W. University Ave., El Paso, TX, Kelly Hall, Room 223C.

For accommodation information for employees and applicants with disabilities, please contact UTEPs Equal Opportunity Office at eoaa@utep.edu.