1st Level Support, Administrative Skills, Applicant Tracking System, Computer Maintenance, Customer Experience, Employee Relations, Environmental Health, Human Resources, Online Chat, Operational Support, Organizational Skills, Policy Development, Problem Solving Skills, Procedure Development, Psychology, Research Skills, Resume Search, Safety/Work Safety, Software Administration, Spreadsheets, Standard Operating Procedures (SOP), Statement of Work (SOW), Team Lead/Manager, Time Management, Workplace Issues
JOB SUMMARY
Responsible for coordinating the overall day-to-day support and operation for the Talent & Culture department. Supports the overall operation by managing team communication, distributing company equipment and supplies, and stepping in to assist various Talent & Culture departments as directed/needed. Acts as the Office Ambassador and provides administrative assistance.
JOB RESPONSIBILITIES
- Acts as a first line of support related to any Employee Relations issues. Gathers information, evaluates, responds when appropriate and/or refers to appropriate HR leaders for further investigation and follow up as needed.
- Acts as a primary contact for Team Members and management to receive and respond to inquiries related to Talent & Culture. Responds and communicates in a professional manner in person, via phone, live chat, or e-mail. Provides timely resolution of issues through knowledge, research, procedures, policy manuals, standards of practice, problem solving and other reference materials while ensuring a positive Team Member experience for those being served.
- Maintains reports, spreadsheets and databases for UKR Talent & Culture, such as applicant tracking spreadsheets and hiring matrices. Assists with the creation of new reports.
- Serves as a liaison with Digital & Technology and other UDX departments in acquiring and maintaining hardware and software, supplies and other logistical needs through standard operating procedures. Ensures all company-issued IT equipment is accurately tracked, deployed, and maintained following all established Universal standards and procedures.
- Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
- Perform other duties as assigned.
EDUCATION:
- Bachelors degree in Human Resources, Psychology, Business or related field preferred.
EXPERIENCE:
- 3+ years of Human Resources experience in a fast-paced environment is preferred; or equivalent combination of education and experience.
Your talent, skills and experience will be rewarded with a competitive compensation package.
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Kids Resort via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Kids Resort HR/Recruitment will be deemed the sole property of Universal Kids Resort. No fee will be paid in the event the candidate is hired by Universal Kids Resort as a result of the referral or through other means.
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Universal Kids Resort is an equal opportunity employer. Universal elements and all related indicia TM & 2026 Universal Studios. All rights reserved. EOE.
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