Senior Court Specialist

Senior Court Specialist

Salary

$27.55 - $40.90 Hourly

Location

Goodyear, AZ

Job Type

Full-Time

Job Number

FY2600741

Division

Municipal Court

Department

Municipal Court

Opening Date

06/30/2026

Closing Date

7/14/2026 5:00 PM Arizona

FLSA

Non-Exempt

• Description
• Benefits
• Questions

Job Description Summary

Position performs administrative, legal, financial, and customer service related functions and serves as a team leader in the customer service division of the Court.

The ideal candidate for this position will possess the ability to work independently, manage deadlines, effectively train team members and utilize multiple systems to complete case and financial transactions. The candidate must have the ability to demonstrate skills related to multi-tasking, attention to detail, workload organization and serve as an informational resource and primary contact for team members. Experience in use of critical thinking skills and independent judgment in previous work experience is a must. Preference is also given to candidates who demonstrate knowledge and experience obtained in a Municipal Court setting such as: AJACS navigation and use, processing disbursements, Minimum Accounting Standards, Arizona Rules of Court, and other applicable standards in trial court operations.

At the City of Goodyear, you will be a part of an organization that values its employees as its greatest asset. You will become part of a dedicated team of professionals that are committed to build and maintain a highly engaged workforce. You will be challenged to learn and grow in an environment that values employee development and career-building. You will thrive in a culture of innovation. We believe that successful employees are those that possess these six core values:

Adaptability - Integrity - Initiative - Empathy - Optimism - Innovation

Only a limited number of the most qualified applicants meeting the Citys requirements will be invited for an interview. The examination process for this position will consist of a panel interview. All communication regarding application status and interview notifications will be sent via email- please monitor your junk/spam email for communication as it will come from a system generated source.

Essential Functions

This information is intended to be descriptive of the key responsibilities of the position. The following functions do not identify all duties performed by the incumbent. Other duties and responsibilities will be performed as assigned.

• Serves as a team leader in the customer service division by coordinating staffing and the equitable assignment of work; serves as an informational resource and primary contact for team members regarding issues of procedures; provides initial and ongoing training to team members assigned in functional area; and works with the Court Supervisor to resolve conflicts and issues among staff.
• Promotes accountability for assigned functional area by ensuring services are delivered promptly and professionally; ensures the accuracy of work product and information given to customers; ensures compliance with applicable policy and directives; and maintaining key statistics regarding functional area activity.
• Communicates and works cooperatively with other functional area leaders by maintaining high levels of communication both up and down the chain of command; provides input and insight based on experience to the Court Supervisor; and prepares correspondence and time sensitive reports.
• Develops and executes action plans pursuant to direction received and develops work procedures derived from policy and other directives; regularly holds division meetings to ensure on-going communication and process improvements; participates in Policy and Procedure review with Court Supervisor.
• Performs advanced customer service by resolving complex customer inquiries and de-escalating situations involving difficult customers.
• Performs financial reconciliation of the daily Court deposit, prepares financial reports on a routine basis, and processes disbursements, all in accordance with Minimum Accounting Standards.
• Performs the functions of Court Specialist position as needed. Performs the functions of the Court Supervisor position in their absence.

Requirements

• Formal Education/Knowledge: Work requires knowledge of a specific vocational, administrative, or technical nature that may be obtained with six-months/one year of advanced study or training past the high school equivalency. Community college, vocational, business, technical or correspondence schools are likely sources. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.
• Experience: Minimum two years of experience in a related field.
• Certifications and Other Requirements: Must be bondable.
• Reading: Work requires the ability to read at a level commensurate with college entry level. Must be able to navigate, read, and comprehend language and information contained in: state statutes; municipal ordinances; rules of court; administrative guidelines; policy manuals; training manuals; financial reports; audit reports; and similar documents.
• Math: Work requires the ability to add, subtract, multiply, and divide dollar amounts and percentages for the purpose of determining allocation of fines, fees, surcharges, and funds held in trust that are receipted by the court.
• Writing: Work requires the ability to draft correspondence including memos, formal letters, and reports.
• Managerial: Semi-Complex - Work requires functioning as a lead worker performing essentially the same work as those directed, and includes overseeing work quality, training, instructing, and scheduling work.
• Policy/Decision Making: Significant - The employee normally performs the job by following established standard operating procedures and/or policies. There is a choice of the appropriate procedure or policy to apply to duties. More complex work as well as decisions with more significant impacts may be reviewed prior to being finalized.
• Technical Skills: Broad Application - Work requires the use of standard technical skills appropriate to the work environment of the organization. Limited analysis and independent thinking is utilized.
• Interpersonal/Human Relations Skills: Moderate - Interactions may involve support of controversial positions or the negotiation of sensitive issues or important presentations. Contacts may also involve stressful, negative interactions requiring high levels of tact and the ability to respond to aggressive interpersonal interactions.

12 Month Objectives

• Complete City of Goodyear Employee Orientation (GEO) and orientation to the Court

• Complete mandatory annual required COJET training

• Review personnel procedures, Core Values, Judicial Canons, division policy/procedures etc, with Court Supervisor.

• Participate in one-on-one meeting with Court Supervisor within first 30 days

• Participate in regular Court Supervisor / Seniors meetings

• Provide feedback on training progress for Court Specialists

• Assist Court Supervisor with monthly calendar assignments

• Discuss future and ongoing projects within customer service division

• Attend Leadership meetings within the Court

• Shadow Customer Service window

• Take notes, ask questions, learn procedures, and seek clarification

• Complete training in Employee Access & Executime

• Complete training in AJACS system navigation

• Review division personnel performance objectives and duties

• Schedule time in Outlook with each team member to conduct initial meetings and begin building rapport, shadowing job duties

• Assist in development and implementation of training plans for Court Specialists (as needed)

• Complete training and demonstrate proficiency in Court Specialist tasks, with the ability to effectively train Court Specialists:

• nCourt payment processing

• Email and fax processing, to include motions filed and correspondence

• Docketing and use of notes tab

• Customer service phone calls

• Docketing phone calls

• Customer service window training

• nCourt credit card machine

• Counter plea

• DDS Extension

• Arraignment Continuance

• Payment Plan/Adjustments

• Motions & Correspondence

• Protective Order petitions

• Citation entry

• Screening of citations

• Citation rejections

• Records request processing

• Defensive Driving School payment and queue processing

• Civil calendar preparation

• Processing returned mail

• Filing of case files in various areas

• Closed

• Post-adjudicated

• Protective orders

• Court dates

• File folder creation

• Scanning of case documents to AJACS

• Complete training and demonstrate proficiency in the following areas:

• 1st and 2nd verification of daily deposit into AJACS and Munis

• Cash drawer verification

• Minimum Accounting Standards

• Participate in MAS Checklist completion

• Overage/Shortage cash drawer policy

• Completion of overage/shortage report

• Notification to Court Supervisor and Court Director

• Voiding and adjusting financials

• Deleting of AJACS events; correction of AJACS case errors

• Manual receipting procedures

• Maintenance of financial logs in accordance with Minimum Accounting Standards and to ensure timelines are met for disbursements by use of Microsoft Excel & Task Manager

• Void Log,

• Bond log

• Hold receipt log

• Restitution log

• Voiding of receipts for court specialist receipting errors per policy

• Monitor compliance with replacement receipt processing

• OLCP/FARE report processing (web/IVR)

• Tax Interception Program

• Payment processing

• Error report processing

• BatchCon

• MVD queue

• Check Request Entry for disbursements of bonds, restitution, and overpayments into Munis

• E-Citation processing

• Longform processing

• Complete training in Court Outlook calendar management

• Complete training in Task Manager & demonstrate knowledge of the Municipal Court Processing Standards

• Assist Court Supervisor with policy/procedure creation and revisions

• Help Center inventory and resource maintenance

The City of Goodyear offers a highly competitive benefits package including:

• Vacation Leave: 14 days per year, increasing with longevity. Goodyear offers an enhanced vacation benefit of recognizing total years of service under all Arizona public retirement systems for accruing vacation.
• Sick Leave: 12 days per year
• Holidays: 12 paid holidays per year, including one floating holiday the first full pay period of January
• Flexible Holiday: 24 hours per calendar year (prorated based on hire date)
• Health Insurance: Three health plans available to select from at a group rate
• Dental Insurance: Two dental plans available to select from at a group rate
• Vision Insurance: Available at a group rate
• Flexible Spending Accounts: Health Care and Dependent Care accounts available
• Short Term Disability Insurance: City-paid coverage
• Cancer Benefit: City-paid coverage
• Life Insurance: City-paid insurance valued at twice the annual salary ($400,000 maximum); additional life insurance for self and/or dependent is available at employees cost
• Longevity pay beginning at year six
• Tuition Assistance: $5,250 per calendar year
• Employee Assistance Program
• Onsite wellness center/clinic
• Access to the Goodyear Recreation Center
• Robust employee well-being program
• Free identify theft monitoring and protection with Aura
• 457 Deferred Compensation Plan: 2% city match (employee contributes 1%)
• Retirement Health Savings: $22.50 city contribution (employee contributes $12.50 per pay period)
• Retirement: Arizona State Retirement System (ASRS) Defined Benefit plan with mandatory city and employee contributions currently at 12.00%. Plan includes Long Term Disability Benefit.

01

What is your highest level of education?

• High School Diploma or GED
• High School Diploma or GED + 6 months of college
• Associate Degree or above
• None

02

How many years of relatable experience do you possess?

• Less than 2 years
• 2 - 3 years
• 4 years or more

03

Do you have at least 1 year of experience in training team members and upkeep of training documentation?

• Yes
• No

04

Do you have at least 3 years of experience working in a court setting?

• Yes
• No

05

Do you have at least 2 years of experience utilizing AJACS navigation?

• Yes
• No

06

Do you have at least 3 years of experience utilizing Microsoft Suite; Outlook, Work Excel etc.?

• Yes
• No

07

Describe your approach in training a new team member to ensure they are successful in their role.

08

Describe your approach to prioritization, organization and ability to manage a large workload to meet deadlines.

09

Do you possess an Arizona Court Supervisor certification?

• Yes
• No

10

Do you possess at least 1 year of experience in creating or revising policies and procedures as it relates to the courts?

• Yes
• No

Required Question

Employer City of Goodyear

Address 1900 N. Civic Square

Goodyear, Arizona, 85395

Website http://www.goodyearaz.gov