Senior Credit & Collections Specialist

Position Summary

The Senior Credit & Collections Specialist plays a critical role in protecting company cash flow by managing customer credit, reducing aged receivables, and driving effective collection efforts. This individual will partner closely with the Director of Accounts Receivable to evaluate customer creditworthiness, monitor portfolio risk, resolve payment disputes, and ensure timely collections across a large transportation and logistics customer base.

This role is ideal for someone who enjoys problem-solving, building customer relationships, and taking ownership of a high-volume receivables portfolio in a fast-paced logistics environment.

Responsibilities

• Manage an assigned portfolio of customer accounts to ensure timely payment of outstanding invoices.
• Perform collection activities through phone calls, emails, and customer portals while maintaining professional customer relationships.
• Review customer aging reports daily and prioritize collection efforts based on risk and delinquency.
• Investigate and resolve invoice discrepancies by partnering with Billing, Operations, Sales, and Customer Service.
• Evaluate new customer credit applications, trade references, and financial information to recommend credit limits.
• Monitor existing customer credit exposure and recommend adjustments to payment terms or credit limits.
• Negotiate payment arrangements while balancing customer relationships with company financial objectives.
• Maintain accurate collection notes and documentation within company systems.
• Escalate high-risk accounts to the Director of Accounts Receivable as necessary.
• Monitor customer payment trends and identify accounts showing signs of increased credit risk.
• Maintain compliance with company credit policies and internal controls.
• Participate in process improvement initiatives designed to streamline collections and improve cash flow.

Qualifications

• 3-5+ years of experience in Accounts Receivable, Collections, and Credit

• Transportation, logistics, brokerage, or freight industry experience strongly preferred.

• Experience managing high-volume customer portfolios.

• Strong understanding of:

• Commercial collections

• Customer credit evaluations

• Aging reports

• Credit limits

• Payment terms

• Cash application concepts

• Experience working within TMS and ERP systems such as McLeod and ePay preferred.

• Advanced Microsoft Excel skills.

• Excellent written and verbal communication skills.

• Strong negotiation and conflict resolution abilities.

• Exceptional organizational and time management skills.

• Ability to manage multiple priorities in a deadline-driven environment.