Senior Credit Operations Specialist

Empower Rental Group is hiring a Senior Credit Operations Specialist in Franklin, TN!

Empower Rental Group is a family of local equipment rental providers across the Southeastern US. We began with 3 locations in 2021 with the goal of being the difference in the equipment rental industry by doing everything differently. We now have over 36 locations, and we are adding a Senior Credit Operations Specialist to our team at the Support Center in Franklin, TN!

Benefits of Joining the ERG Team:

• Weekly Pay
• Competitive base wage
• 401(k) with Company match
• Medical Insurance, Dental, and Vision insurance (plus HSA options with employer contribution)
• Health Savings Account (HSA)
• Company-paid life insurance with a "buy-up" option
• Voluntary life, accident, and LTD Disability benefit options
• Employee Assistance Program (EAP)
• Company-paid STD Disability benefits
• Paid Parental leave
• Paid time off, holiday pay, and sick time
• Employee Referral program
• Retirement plan
• Employee Sharing Program

Summary

The Senior Credit Operations Specialist is responsible for protecting the Company's lien rights through the administration of Notice to Owner (NTOs) letters, lien waivers, and related construction documentation. This role serves as the department's subject matter expert for lien administration while supporting customer onboarding, documentation compliance, and acting as the primary backup to the Credit Manager for credit reviews, account setup, and customer documentation.

This position focuses on operational excellence, risk mitigation, and continuous process improvement while supporting automation and technology initiatives within the Credit department.

Responsibilities include, but are not limited to:

Lien & Notice Management

• Prepare, file, and track Notices to Owner (NTOs) and related lien documentation
• Monitor statutory deadlines and ensure timely filing of lien notices
• Coordinate the collection, review, and processing of lien waivers
• Maintain accurate lien records and supporting documentation
• Serve as the department subject matter expert for lien administration
• Partner with internal teams and customers to resolve lien-related issues

Customer Onboarding Support

• Support and serve as backup for new customer account setup
• Support collection and validation of required onboarding documentation
• Maintain accuracy of customer information within ERP and related systems
• Ensure consistency and quality of customer onboarding processes

Credit Support

• Serve as the primary backup to the Credit Manager for new account credit reviews and credit analysis
• Perform annual credit reviews and customer account maintenance as assigned
• Support credit-related projects and initiatives
• Ensure adherence to company credit policies and procedures

Documentation Compliance

• Support the collection and maintenance of:

• Certificates of Insurance (COIs)

• Tax exemption certificates

• Customer compliance documentation

• Monitor document expirations and renewal requirements

• Support documentation compliance initiatives and resolve compliance gaps

Process Improvement & Technology

• Support continuous improvement initiatives across the Credit department
• Assist with automation, AI, and system enhancement projects
• Identify opportunities to improve efficiency and reduce manual processes
• Support Revenue Operations initiatives as departmental responsibilities evolve

Cross-Functional Collaboration

• Partner with Credit, Sales, Operations, Accounting, and branch personnel
• Support alignment between onboarding, compliance, and operational processes
• Assist department leadership with other tasks and projects as assigned

General Responsibilities

• Promptly advise management of any issues or problems that could impact business operations.
• Maintain files and documentation thoroughly and accurately in accordance with company policy and accepted accounting practices.
• Maintain a safe work environment.
• Demonstrate behaviors aligned with the Company's Core Values.
• Support Upper Management and Corporate Policies.
• Keep management informed regarding areas of concern and opportunity.
• Perform other related duties as assigned.

Job Requirements:

• 5+ years of experience in credit, construction administration, lien administration, accounts receivable, or a related field
• Demonstrated experience with Notices to Owner (NTOs), lien waivers, and construction documentation preferred
• Experience with customer onboarding and account setup preferred
• Knowledge of commercial credit principles and credit analysis preferred
• Experience with ERP systems and Microsoft Office applications
• Strong organizational, analytical, and problem-solving skills
• High attention to detail with the ability to manage multiple priorities and deadlines
• Strong written and verbal communication skills
• Experience supporting process improvement, automation, or technology initiatives preferred

Empower Rental Group is an Equal Opportunity Employer