Job Description
Position Overview
The Senior Customer Account Manager will manage relationships with current and prospective federal tenant organizations and coordinate tenant requirements across facilities, security, IT, finance, acquisition, and other service organizations.
Key Responsibilities
• Develop and maintain tenant account plans.
• Maintain tenant organizational information and points of contact.
• Track tenant occupancy, future requirements, concerns, and service dependencies.
• Coordinate tenant inquiries and service requests.
• Prepare agendas, briefing materials, meeting records, and decision papers.
• Maintain tenant issue, commitment, decision, and action logs.
• Track issues through resolution or appropriate referral.
• Coordinate tenant requirements across Government service organizations.
• Support tenant onboarding, expansion, contraction, relocation, and departure.
• Develop tenant communications and customer-service materials.
• Support tenant forums and governance meetings.
• Conduct approved customer feedback activities.
• Identify recurring service issues and recommend improvements.
• Provide early warning of tenant dissatisfaction, schedule risks, funding concerns, and unresolved requirements.
Required Qualifications
• 7+ years of real estate customer, account, occupancy, tenant, or client management experience.
• Experience supporting complex institutional, corporate, or government customers.
• Demonstrated ability to coordinate multiple service organizations.
• Strong written, presentation, facilitation, and issue-management skills.
Preferred
• Federal agency customer experience.
• GSA/PBS experience.
• Corporate workplace services.
• Large-building tenant management.
• Federal tenant onboarding or relocation experience.
Core Skills
Customer Account Management | Tenant Relations | Stakeholder Management | Issue Resolution | Tenant Onboarding | Executive Communication | Meeting Facilitation
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
The Senior Customer Account Manager will manage relationships with current and prospective federal tenant organizations and coordinate tenant requirements across facilities, security, IT, finance, acquisition, and other service organizations.
Key Responsibilities
• Develop and maintain tenant account plans.
• Maintain tenant organizational information and points of contact.
• Track tenant occupancy, future requirements, concerns, and service dependencies.
• Coordinate tenant inquiries and service requests.
• Prepare agendas, briefing materials, meeting records, and decision papers.
• Maintain tenant issue, commitment, decision, and action logs.
• Track issues through resolution or appropriate referral.
• Coordinate tenant requirements across Government service organizations.
• Support tenant onboarding, expansion, contraction, relocation, and departure.
• Develop tenant communications and customer-service materials.
• Support tenant forums and governance meetings.
• Conduct approved customer feedback activities.
• Identify recurring service issues and recommend improvements.
• Provide early warning of tenant dissatisfaction, schedule risks, funding concerns, and unresolved requirements.
Required Qualifications
• 7+ years of real estate customer, account, occupancy, tenant, or client management experience.
• Experience supporting complex institutional, corporate, or government customers.
• Demonstrated ability to coordinate multiple service organizations.
• Strong written, presentation, facilitation, and issue-management skills.
Preferred
• Federal agency customer experience.
• GSA/PBS experience.
• Corporate workplace services.
• Large-building tenant management.
• Federal tenant onboarding or relocation experience.
Core Skills
Customer Account Management | Tenant Relations | Stakeholder Management | Issue Resolution | Tenant Onboarding | Executive Communication | Meeting Facilitation
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Numbers & Facts
| Location | Washington, DC |
| Industry | Computer/IT Services |
| Company Size | 100 to 499 employees |
| Year Founded | 1997 |
| Website | https://www.tscti.com/careers-0 |
About Company
22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.
Recognized among “Best Company to Work For” by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients’ expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Skills
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.
Free resume templatesFree resume builder
Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.
Free resume builder