Senior Customer Account Manager

Where Your Career Becomes Family

About West Liberty Foods

Our mission is to be a leading food manufacturer by converting needs, ideas and expertise into value for our members, business partners and consumers.

West Liberty Foods manufactures hundreds of meat and poultry products that can be found in well-known grocery stores and top restaurant chains nationwide. Recognized as one of the top protein processors in North America, we have the capacity to produce over 650 million pounds of food products per year across our facilities. We are The Surprisingly Big Company, and we're right in your backyard.

Build your career with West Liberty Foods and be a part of an exciting, collaborative team that becomes family!

Opportunity Overview

Position Detail

Information

Job Title

Senior Account Manager

Location

West Liberty, IA

Shift

1st

Salary Range

$75,733 - $95,000+ depending on experience

Shift Premium

None

Job Summary

The Senior Account Manager supports West Liberty Foods' sales by bridging communication between customers and internal departments. Acting as the "Voice of the Customer," this role ensures Sales, R&D, Purchasing, Supply Chain, Customer Service and Marketing receive the critical information and documentation required to deliver best-in-class service. Partners with Sales on reporting, communication, and relationship management for existing business. Leads product development initiatives through the DRIVEN process to ensure a seamless experience for internal teams and customers

Key Responsibilities

• Direct point of contact for WLF customers; promptly responds to customer inquiries and requests.
• Master the WLF DRIVEN (Defined Opportunity, Review Strategic Fit, In Development, Validate & Test, Execute & Launch & Next Steps) process, and their role within to ensure all project deliverables are completed accurately and on schedule
• Administration of customer sites and paperwork in collaboration with other departments to ensure account specific audit, certification, and additional requirements are known and maintained.
• Work with cross-functional teams to gather and compile information, requiring professionalism and attention to detail while allowing a unique opportunity to learn almost all aspects of the business.
• Standardize processes and improve efficiency of department operations.
• Prioritize and manage assigned product projects, clarifying and defining requirements, managing task execution, scheduling, conducting and documenting meetings, managing correspondence and tracking progress.
• Provide operational continuity for the sales team during travel and client meetings.
• Drive continual improvement in quality, productivity, efficiency and cost.
• Ensure compliance with all safety regulations.
• Partner with all departments of the organization.
• Other duties as assigned.