Senior Customer & Competitive Insights Program Manager (Multiple Positions)

About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

About the Team Our team plays a crucial role in ensuring the company's success. We seek people who are willing to learn and put in the effort to solve problems. Our challenges are not your regular day-to-day problems - you'll be part of a team that's developing new solutions to new challenges. It's working fast, at scale, and we're making a difference. We are looking for talents to join us on this exciting journey!

Responsibilities Drive regular benchmarking efforts to assess opportunities for buyer journey improvements for the platform. Conduct market research to understand user needs, pain points, and behaviors to optimize the buyer journey and maximize efficiency and user satisfaction. Collect business requirements and define project scope and key milestones. Facilitate user testing, using qualitative and quantitative methods, to identify systemic breakdowns, moments of confusion, or misaligned policies that erode buyer trust and facilitate identification of action plans and owners. Collaborate with cross-functional teams (including product, UX, content, operations, marketing, or business teams) to drive alignment on decision-making and roadmaps. Mentor junior-level team members. Qualifications Must have a Master's degree or foreign equivalent degree in Marketing, Business Administration, Business Analytics, Finance, Engineering (any), or a related field, and 2 years of related work experience; OR a Bachelor's degree or foreign equivalent degree in Marketing, Business Administration, Business Analytics, Finance, Engineering (any), or a related field, and 5 years of post-bachelor's, progressive related work experience.

Of the required experience, must have 2 years of experience in each of the following: Designing and conducting user testing, surveys, or interviews and analyzing data; Building dashboards and reports to gather and process large quantities of data to monitor and evaluate product performance using SQL, Python or R; Interfacing directly with business leaders and stakeholders to present product/project documents, including strategy, timeline, and status documents; Project management, including collaborating with cross-functional teams to design, develop, and implement data-driven business strategies; and Managing project or program risk and issues related to meeting deadlines, project schedule, resourcing, or budget by identifying, communicating, and triaging resolution.

Employer: TT Commerce & Global Services LLC Type: Full time, 40 hours/week Location: Bellevue, WA Salary Range: $141544 - $198360 per year

To Apply, click the apply button below. Contact lpresumesttc@tiktok.com if you have difficulty submitting resume through the website.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

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