Job Description
- Manage customer inquiries, concerns, and escalations to ensure customer satisfaction.
- Coordinate with cross-functional teams to resolve issues and improve processes.
- Monitor customer service metrics and identify improvement opportunities.
- Provide support and guidance to team members.
- Bachelor's degree in Business, Administration, or related field.
- 3+ years of experience in Customer Service, Customer Experience, or related areas.
- Strong communication, problem-solving, and organizational skills.
- Advanced English and Spanish.
- Proficiency in Microsoft Office, especially Excel.
- Ability to work effectively in a fast-paced, cross-functional environment
Skills
Business Administrationunmatched
Communication Skillsunmatched
Cross-Functionalunmatched
Customer Escalationsunmatched
Customer Experienceunmatched
Customer Satisfactionunmatched
Customer Service Evaluationunmatched
Customer Support/Serviceunmatched
English Languageunmatched
Improvement Metricsunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Organizational Skillsunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Spanish Languageunmatched
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