Senior Customer Service Clerk (AAHRC)

Senior Customer Service Clerk (AAHRC)

Salary

$19.07 - $21.80 Hourly

Location

Houston, TX

Job Type

Full Time

Job Number

38909

Department

Houston Public Library

Division

HPL - CUSTOMER EXPERIENCE ADMINISTRATION

Opening Date

06/08/2026

Closing Date

6/14/2026 11:59 PM Central

• Description
• Benefits
• Questions

POSITION OVERVIEW

ALL PERSONS INTERESTED

DIVISION / SECTION: Customer Experience / History Research Centers

Workday & Hours: Rotating Shift - Monday - Sunday - 8a.m. - 8p.m. *includes evenings and weekends.

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS

Houston Public Library (HPL) is seeking an energetic, adaptable, and team-oriented individual with strong interpersonal, organizational, and communication skills, as well as a commitment to customer service, to serve as a Senior Customer Service Clerk in the African American History Research Center at the Gregory School (AAHRC).

The AAHRC preserves and makes accessible Houston's African American history with a focus on the non-current records of people, organizations, and neighborhoods. The collection consists of photographs, oral histories, manuscripts, audiovisual, and newspapers available to the public on-site and through the digital archive.

HPL serves a population of 2.2 million citizens through a network of 37 Neighborhood Libraries, three History Research Centers, and a Central Library.?The successful candidate will communicate effectively, provide exceptional customer service, answer questions, lead tours, maintain gift shop inventory, and enjoy interacting with people of all ages from diverse backgrounds.?

Essential duties and functions of the position include but are not limited to the following:

• Deliver front-line customer service, reference, and research support in-person, via phone, and E-Mail.
• Guide customers in using library services, policies, procedures, and basic technology and equipment.
• Support planning and execution of programs, tours, and outreach initiatives.
• Digitize and preserve photographs and archival materials; write metadata, edit images; create inventories and indexes; transcribe oral histories.
• Manage gift shop transactions, process daily deposits, and complete related administrative tasks
• Execute clerical functions that sustain daily library operations.
• Work one evening per month and a weekend rotation (Saturday/Sunday).
• Other duties as assigned that support library operations.

WORKING CONDITIONS

The position is physically comfortable, the individual has discretion about walking, standing, etc. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions. Requires the ability to make simple gross motor responses within large tolerances.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS

Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS

One year of clerical/customer service experience is required.

SUBSTITUTION: An Associate's degree or a Bachelor's degree may substitute for the education and experience requirements.

PREFERENCES

• Proficient computer skills and working knowledge of Microsoft Office
• Experience working with people of diverse backgrounds
• Ability to communicate effectively orally and in writing
• Strong interpersonal skills and the ability to collaborate with others
• Be detailed oriented and have strong organizing skills
• An interest in African American history.

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

GENERAL INFORMATION

SELECTION / SKILLS TESTS REQUIRED

The selection process will involve application review and/or Interview. The department may administer skills assessment test.

SAFETY IMPACT POSITION - YES

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

PAY GRADE - 12

SALARY INFORMATION

Factors used in determining the salary offered include the candidates qualifications as well as the pay rates of other employees in this classification.

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov

To view your detailed application status, please log-in to your online profile by visiting http://agency.governmentjobs.com/houston/default.cfmor call 832-393-0473).

If you need special services or accommodations, call 832-393-0473. (TTY 7-1-1). If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. Applicants are encouraged to attach a cover letter and resume along with their completed application when applying.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individuals sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 13 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a veteran who served on active duty in the Armed Force (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

• YES
• NO

02

Are you a current Houston Public Library employee or have you ever worked for a Public Library?

• YES
• NO

03

Please indicate the highest level of education you have successfully completed and received a diploma/degree: (select one)

• Less than GED/High School Diploma.
• GED/High School Diploma.
• Associate.
• Bachelor and beyond.

04

Please indicate the amount of verifiable customer service/clerical experience you have: (select one)

• Less than one year
• 1 year to less than 3 years.
• 3 to less than 6 years.
• 6 or more years.

05

Describe your customer service experience. (If you do not have any experience, please put N/A)

06

Which of the following customer service interactions do you have experience with? (Check all that apply)

• Over the phone.
• Face to face.
• Email.
• Online Chat Assistance.
• No Customer Interaction.

07

Which of the following areas do you have experience with (work, education, or volunteer service)? (check all that apply)

• General African American History.
• African American history in Houston.
• African American newspapers and journals (The Informer, Houston Defender, etc).
• Oral histories from African Americans.
• Experience working with archival materials.
• Digitizing or scanning documents or books.
• No experience with African American history and culture.

08

Describe your experience working with African American history, culture, and archival materials.

09

Please indicate your proficiency level in Microsoft Word & Excel, Internet-Research, image editing.

• Beginner (ex: create basic documents and/or spreadsheets with limited experience with other functionalities, cropping, exposure, contrast, sharpening images).
• Intermediate (ex: insert page breaks, header/footer, and/or generate auto-calculating and basic cell formatting, color correction, retouching, removing unwanted objects).
• Advanced (ex: insert table of contents, generate tables, create mail merge and/or conditional formatting, table formatting, sort/filter cells, cell data validation/consolidation, compositing multiple photos together to create one image or adding special effects).
• No Experience.

10

Are you willing to work a rotating shift, which will consist of varied hours within Monday - Sunday, 8:00am - 8:15pm?

• YES
• NO

11

Please indicate languages, other than English, in which you are fluent (reading, writing, and/or speaking). Check all that apply:

• Spanish
• Chinese
• Vietnamese
• Arabic
• French
• Other Languages
• I am not bilingual

Required Question

Employer City of Houston

Address 901 Bagby St

Houston, Texas, 77002

Website https://www.houstontx.gov/