Senior Customer Service Rep

Hire Dynamics is seeking Senior Customer Service Rep in a facility in South Charlotte!

Job Title: Senior Customer Service

Job Description: Managing the end-to-end sales order process while delivering exceptional customer service. This role serves as a key liaison between customers, sales, operations, logistics, and finance teams to ensure accurate and timely order fulfillment.

Tasks to Perform:

Sales Order Processing

• Process customer sales orders accurately and efficiently in the ERP system.
• Review and validate customer purchase orders for pricing, product availability, delivery requirements, and contractual terms.
• Enter, modify, and maintain sales orders, quotations, returns, and credits.
• Monitor order status from entry through shipment and invoicing.
• Coordinate with production, warehouse, and logistics teams to ensure on-time order fulfillment.
• Resolve order discrepancies, backorders, shipping issues, and invoicing concerns.

Customer Service

• Serve as the primary point of contact for customer inquiries regarding orders, shipments, pricing, and product information.
• Build and maintain strong customer relationships through professional and responsive communication.
• Handle escalated customer issues and provide timely resolutions.
• Communicate order updates, delivery schedules, and potential delays proactively.

Cross-Functional Coordination

• Collaborate closely with Sales, Warehouse, Finance, and Purchasing departments.
• Support sales representatives with customer account management and order-related activities.
• Assist in coordinating special customer requirements and priority shipments.
• Ensure compliance with company policies, procedures, and customer agreements.

Process Improvement & Reporting

• Identify opportunities to improve order management and customer service processes.
• Generate and analyze reports related to order status, customer service metrics, and order accuracy.
• Assist in developing and documenting standard operating procedures.
• Train and mentor junior customer service staff as needed.

Compensation: 

• $30-40

Available Schedules: 

• Monday-Thursday 8am-5pm
• Friday 8am-12pm

#charlotte-ht

APPLY NOW!!!!

Qualifications:

Education

• Associate's or Bachelor's degree in Business Administration, Supply Chain, Communications, or related field preferred.

Experience

• 5+ years of customer service and sales order processing experience.
• Experience working with ERP systems such as Sage or similar platforms.
• Experience in manufacturing or distribution environments preferred.

Skills and Competencies

• Strong knowledge of sales order management processes.
• Excellent customer service and communication skills.
• High level of accuracy and attention to detail.
• Strong organizational and time-management abilities.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving skills.

Ability to work independently and collaboratively across departments

Perks:

• Benefits: Medical/Dental/Vision
• Temp to Hire
• FREE Online Courses through Penn Foster