Senior Customer Service Rep

At Ziegler Insurance Group, we believe in building lasting relationships, not just selling policies. Nestled right here in Kansas City, Missouri, we're a dedicated team committed to providing exceptional service and peace of mind to our community. We're looking for a bright, enthusiastic Senior Customer Service Representative to join our close-knit family. This isn't just a customer service role; it's a stepping-stone to an exciting customer operations opportunity for the right individual. You'll be the first point of contact for our valued clients, the friendly voice on the phone, and the helpful hand guiding them through their insurance journey.

With the help our many happy customers referring their friends and family to us, we have grown faster than we can keep up with! If you have a passion for helping people, a knack for clear communication, and an eagerness to grow your career in a supportive environment, wed be thrilled to welcome you aboard. Come be a part of a team that genuinely cares!

Salary Range: $65000.00 - $95000.00 per year

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Work from Home

Flexible Schedule

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Evenings Off

Career Growth Opportunities

Retirement Plan

Life Insurance

Responsibilities

• New Customer Onboarding - starts with a friendly outreach to ensure they have access to their policies and more.
• Respond to customer inquiries via phone, email, and in-person with a friendly and helpful demeanor.
• Provide accurate information about Ziegler Insurance Group's products and services.
• Assist customers with policy-related questions and basic administrative tasks.
• Identify opportunities to offer additional products or services to meet customer needs.
• Process customer requests and update account information accurately.
• Collaborate with the sales team to support their efforts and transition interested customers.

• Must have or be able obtain a Personal Lines or Property & Casualty License. Employer assistance available.
• High school diploma or equivalent required.
• Previous customer service experience is a must.
• Excellent communication and interpersonal skills.
• Basic computer proficiency, including email and data entry.
• A positive attitude and a willingness to learn.
• Ability to work effectively in a team-oriented environment.