Senior Customer Service Rep / Manufacturing Scheduler

Eaton's ES AMER ARS division is currently seeking a Senior Customer Service Rep / Manufacturing Scheduler. This is an onsite role working Monday-Friday 8A-430P, at our facility in Arden, NC.

The expected annual salary range for this role is $86000 - $126000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you'll do:

The Customer Service Representative is responsible for recommending, planning, implementing, and coordinating a wide variety of order management activities while specializing in one or more of the following: Customer relations, order entry, production loading and scheduling, order flow and product warranty while meeting plant customer service objectives.

ESSENTIAL FUNCTIONS:

• Establishes and maintains communication with customers and keeps abreast of customer needs and procedures. Communicates needs to other departments.
• Plans, develops and schedules the manufacturing work load by coordinating customer needs, plant backlog, material and engineering requirements, manufacturing capabilities plus continuous cycle time improvements.
• Monitors, controls and communicates the status of customer orders and shipping projections to promote plant credibility and maintain on-time performance.
• Administers order entry, order flow, scheduling, shipping and invoicing while maintaining the proper processing of change notices.
• Prepares and maintains schedules to meet monthly billing objectives. Provides commercial / technical guidance to other functions such as marketing, engineering and materials in desirable formats to support total quality effort of the plant.
• Coordinates meetings with others to synch efforts, resolve difficulties and gather data to assure a high level of performance.
• Administers proper customer documentation such as drawings, instruction manuals, descriptive bulletins and test reports.
• Coordinates and conducts customer visits and inspections as required.
• Trains and provides guidance to other order management personnel while identifying and recommending policy and procedure revisions.
• Provides proper response to customer inquiries on status of orders by coordinating engineering, scheduling, materials, manufacturing, shipping and invoicing functions.
• Develops accurate customer commitments by coordinating all departments involved.
• Resolves commercial situations involving warranty, shipping and invoicing.
• Develops alternate solutions to fill customer needs when plant cannot meet original needs.
• Develops Continuous Cycle Time Improvements.
• Coordinate's efforts of marketing, engineering, materials, shipping and accounting to insure customer satisfaction.
• Coordinates and conducts customer inspections, on-board approvals and customer visits.
• Alerts management and other departments to the urgency of the situations.

Qualifications:

Required (Basic) Qualifications:

• Bachelors degree and 2+ years of scheduling experience in a manufacturing environment or Associates degree and 3+ years of scheduling experience in a manufacturing environment
• Must be legally authorized to work in the United States without company sponsorship now or in the future.
• Relocation assistance is not available for this position. Only candidates currently located within a 50- mile radius of Arden, NC (28704) will be considered. Active Duty Military Service member candidates are exempt from the geographical area limitation.

Preferred Qualifications:

• Experience with AS400, Vista, or SAP

Skills:

• Managing an order to ensure on-time performance of acknowledgement, drawings, and shipments plus total quality of equipment, bills of lading, and invoices to meet customer expectations.
• Prepares and maintains schedule to meet monthly billing objectives.
• Knowledge of customer / field procedure, order processing flow, manufacturing
• Some technical understanding of product (ATS).
• Excellent computer skills MS Office (Word, PowerPoint, Excel), databases
• Excellent verbal and written communication skills

Additional Information:

Problem Solving:

• Utilizes time management effectively to accomplish daily objectives.
• Achieves customer commitments by coordinating Marketing, Manufacturing, and Materials.
• Resolves commercial situations involving pricing, negotiations, scheduling, shipping, invoicing, warranty.
• Coordinates resources to ensure monthly billing forecasts are met.
• Coordinates resources to implement new ideas and concepts.

Skills of Persuasion:

• Promotes and implements Order Management concepts between departments.
• Presents product and Customer Service presentations to customers and other company personnel.
• Communicates and persuades change within Customer Service Department.
• Coordinates plant efforts to ensure customer commitments are met.

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant''s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.