Senior Customer Service Rep

Pay Rate: $20 per hour 

Summary:

• Anticipated Class Start Date: 8/3/26
• Location: Oriskany
• Work Mode: Remote with in-person training
• Training Hours: 8:30-5pm EST Monday-Friday, 30-minute lunch
• Onboarding: First 3 Days
• Training Dates: 8/3/26 - 9/8/26
• Nesting: 9/9/26 - 9/22/26
• Post-training Hours: Monday-Friday 8:00am – 11:00pm EST, flexible shifts

Responsibilities:

• Respond to customer requests via telephone, providing excellent service to company’s customers with Life insurance policies.
• Process transactions, prepare correspondence, and fulfill customer needs to ensure satisfaction.
• Discuss various topics with customers, such as enrolling or changing life insurance amounts, confirming or changing beneficiaries, and explaining policy provisions.
• Assist with inquiries about coverage continuation after retirement or leaving an employer, and handle billing inquiries.

Requirements:

• High school diploma or equivalent.
• Minimum 1 year of experience in customer service or a related field.
• Ability to work from home with high-speed internet (500-650 kbps) and a quiet, secure workspace.
• Use of video during interviews, coaching, weekly huddles, and virtual training.
• Flexibility with work shifts based on business needs.

Preferred Skills:

• Excellent attendance and ability to use reference materials.
• Strong class participation and interpersonal skills.
• Grasp of material and decision-making skills.
• High confidence level and ownership of learning.
• Technical skills and adaptability.

Benefits:

• Issued company equipment including a laptop, 2 monitors, keyboard, mouse, and docking station.
• Required to return equipment within a week of assignment ending.