Job Description
We are seeking an Account Manager to help advance our mission of providing faculty and students with best-in-class educational tools. Recognized as innovators in the Nursing Education market, we are committed to finding new and inventive ways to prepare students for entry-level practice. If you’re an analytical thinker with strong attention to detail and a passion for client success, we want to hear from you!
The Account Manager joins the Account team once a deal has been signed and partners cross-functionally with internal and external stakeholders to deliver full customer support. Primary responsibilities include serving as the client’s main contact during onboarding, maintaining accurate records of student cohorts, granting faculty and student access to resources, and managing invoicing. The ideal candidate will be detail-oriented, adaptable to change, proactive in anticipating client needs, and a collaborative team player with a bias for action.
What We Offer:
What We Offer:
- Full benefit package available DAY ONE of hire! (Medical, dental, vision, 401(k) match, and more)
- Comprehensive training program
- Growth potential opportunities, professional development, and a collaborative, inclusive, and engaging team environment
Office Location: 1495 Steiger Lake Ln, Victoria, MN 55386 (fully onsite position)
Hours: Monday-Friday, 8:00am - 5:00pm; 1-hour lunch.
Key Tasks:
- Serve as the main point of contact for high-value contracted clients, overseeing resource fulfillment (digital and physical) and invoicing.
- Maintain accurate and detailed records of contracts, client data, and CRM entries.
- Participate in client meetings, both group sessions and one-on-one engagements.
- Work within established processes while proactively identifying additional steps to support clients when procedures are not explicitly defined.
- Manage all aspects of the client support process and experience, fostering positive and productive relationships.
- Maintain a professional, enthusiastic, and solutions-oriented approach at all times.
- Anticipate client needs and collaborate with leadership to ensure those needs are met.
- Manage and maintain relationships with current clients in the assigned sales region.
- Collaborate with leadership to develop client support goals and meet regularly with your manager to review progress.
- Keep consistent and frequent contact with client stakeholders (administrators, educators, etc.).
- Assist in developing and maintaining Account Manager programs and best practices.
- Complete Job/Order Forms and other required documents with accuracy and professionalism.
- Maintain up-to-date information across CRM/PM tools daily (Salesforce, Advantage, Microsoft Office, and other systems as required).
- Collaborate enthusiastically with colleagues, consultants, and business partners.
- Follow processes and procedures with precision; demonstrate strong organizational skills and exceptional attention to detail.
You're a Great Fit if You Have/Can:
- Serve as the main point of contact for high-value contracted clients, overseeing resource fulfillment (digital and physical) and invoicing.
- Business or equivalent bachelor’s-level degree.
- Strong oral and written communication skills, including presentation skills.
- Ability to prioritize and manage complex tasks simultaneously.
- Organization, analytical, and planning skills.
- Strong cross-functional collaboration skills.
- Attention to detail.
- Ability to meet deadlines.
- Persistence.
- Professionalism and integrity.
- Flexible and Agile to changing environment.
- Data fluency.
- Ability to understand and create deferred invoices.
- Microsoft Office: Word, Excel, and Outlook.
- Experience interfacing with customers.
- 5+ years managing complex accounts.
- Salesforce experience.
- Prior experience in the field of Nursing Education.
- Ability to work in our Victoria, MN office five days a week.
Numbers & Facts
| Location | Victoria, Minnesota |
| Industry | Computer/IT Services |
| Salary | $27.41–$28 |
| Company Size | 10,000 employees or more |
| Year Founded | 1836 |
| Website | http://wolterskluwer.com/ |
About Company
At Wolters Kluwer, we excel at creating content solutions for use in a professional context in the fields of health, corporate services, finance, tax, accounting, law, regulation, and education. We are professionals serving professionals and are committed to delivering essential content, software, and services to help our customers make their most critical business decisions. Utilizing the latest in information technology, we ensure that our customers have the solutions they need, when they need them, and in the media best suited to their requirements. When we achieve this, we deliver on our goal of being the market leader in content in context.
Partners in Innovation
Wolters Kluwer professionals are continuously engaged in an ongoing exchange of expertise and ideas with our customers about their work. This partnership in innovation is at the heart of meeting our commitment to the lawyers, doctors, nurses, tax advisors, teachers, and business executives we serve. Knowledge of their professional workflows and the ability to apply emerging technologies to make them more efficient and productive are at the heart of this partnership.
Leading Positions and Brands
Strong market positions are very important to our business strategies at Wolters Kluwer, and we value the leading positions we hold in most of our markets. Across all of our markets, we own strong, enduring brands in North America such as Adis International, Aspen Publishers, Bankers Systems, CCH, ClineGuide, CT Corporation, Kluwer, Facts & Comparisons, IFI Claims, Lippincott Williams & Wilkins, Loislaw, Medi-Span, Ovid Technologiesand Skolar. These brands have promised and delivered high quality information for decades, and we are committed to continuing to do everything necessary to earn, retain, and expand leadership positions in our selected markets.
Skills
- Agile Programming Methodologiesunmatched
- Analysis Skillsunmatched
- Best Practicesunmatched
- Billingunmatched
- Communication Skillsunmatched
- Cross-Functionalunmatched
- Customer Relationsunmatched
- Customer Relationship Management (CRM)unmatched
- Customer Relationship Management (CRM) Systemsunmatched
- Customer Support/Serviceunmatched
- Customer/Client Researchunmatched
- Detail Orientedunmatched
- Develop and Maintain Customersunmatched
- Establish Prioritiesunmatched
- Leadershipunmatched
- Microsoft Excelunmatched
- Microsoft Officeunmatched
- Microsoft Outlookunmatched
- Microsoft Wordunmatched
- Multitaskingunmatched
- Nursingunmatched
- Onboardingunmatched
- Organizational Skillsunmatched
- Presentation/Verbal Skillsunmatched
- Process Developmentunmatched
- Record Keepingunmatched
- Salesunmatched
- Sales Managementunmatched
- Salesforce.comunmatched
- Set Goalsunmatched
- Team Playerunmatched
- Time Managementunmatched
- Training Toolsunmatched
- Writing Skillsunmatched
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