Senior Customer Service Representative

Pay Rate: $20 per hour

Work Mode: Hybrid

Location: Bloomfield, CT

Summary:

• Handle, review, and administer Family & Medical Leave Act (FMLA) and/or Americans with Disabilities Act (ADA) claims.
• Adhere to federal and state regulatory and/or company plan requirements.
• Establish FMLA/ADA workflow procedures and evaluate against appropriate leave plans to make initial claim decisions.

Responsibilities:

• Complete eligibility decisions during intake calls and gather pertinent data from employees or other supporting systems.
• Perform leave-ups as required, including recertification of health condition, intermittent claim tracking, and return-to-work confirmation.
• Update systems to accurately reflect leave status and ensure appropriate diary documentation exists.

Requirements:

• High school diploma.
• Minimum one year of experience in Absence Management Claims.
• Experience and strong customer satisfaction focus and attention to detail.
• Strong understanding of the ADA/AMS process and background.
• Strong customer service skills are a must.

Preferred Skills:

• Bachelor’s degree.
• Minimum three years of FMLA/ADA claims knowledge of process and procedures.