Sign upLog in

Senior Customer Service Representative

Schneider

Green Bay, WI

Apply
JOB DETAILS
SKILLS
Cargo/Freight, Communication Skills, Customer Relationship Management (CRM), Customer Support/Service, Dental Insurance, Develop and Maintain Customers, Diversity, High School Diploma, Identify Issues, Leadership, Medical Conditions, Military, Multitasking, Negotiation Skills, Presentation/Verbal Skills, Problem Solving Skills, Reporting Dashboards, Sales Management, Training/Teaching, Trend Analysis, Tuition Reimbursement, Vision Plan, Writing Skills
LOCATION
Green Bay, WI
POSTED
1 day ago

Location: Green Bay, WI, USA

Shift: 1st Shift

Work model: On-Site

Schedule: FULLTIME; Rotating Schedule - 3 days on, 3 days off followed by 4 days on, 4 days off. 5:00 a.m. - 5:00 p.m. shift.

Job overview:

Schneider is seeking a Senior Customer Service Representative in Green Bay. The Senior Customer Service Rep will process and monitor customer orders, manage relationships, coordinate freight solicitation, and negotiate market rates.

Responsibilities:
  • Monitor customer freight and proactively identify potential issues to improve efficiency.
  • Recommend adjustments as freight volumes fluctuate.
  • Use reports, dashboards, and technology to analyze service issues and trends to determine solutions.
  • Collaborate with leaders, teams, and customers.
  • Maintain and develop customer relationships.

Skills and qualifications:
  • Have a high school diploma or GED.
  • 1 to 2 years of customer service experience preferred.
  • Ability to manage multiple priorities.
  • Strong written and oral communication skills.

Pay and benefits:
  • Medical, dental and vision insurance.
  • Company-paid life insurance.
  • 401(k) savings plan with company match.
  • Paid time off and paid holidays.
  • Results-based incentive pay program where you can earn above and beyond your base pay.
  • Tuition reimbursement.
  • See full list of customer service benefits.

Schneider's inclusive culture

Our history has taught us that treating everyone with dignity and respect is vital to our ongoing success. We embrace and seek out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience and background. This diversity and openness ensures all associates have equal access to opportunities and resources to contribute fully to the organization's success, and it fuels innovation, improves strategic thinking and cultivates leadership. Any applicant may request a reasonable accommodation to complete a job application, pre-employment testing, or job interview or to otherwise participate in the hiring process consistent with the Americans with Disabilities Act (ADA) by contacting their Recruiter, Human Resources Business Partner, and/or Human Resources Leave Administration.



PI285061189

About the Company

S

Schneider

Real Drivers. Real Reasons.

Schneider didn’t become North America’s premier trucking company on accident. From one man with one truck and one dream in 1935, we now employ over 10,000 truck drivers and serve over two-thirds of the Fortune 500 companies — all because we treat people with respect and do business with integrity.

"I wanted to drive for a reputable company and stay at that company, have stability and not bounce around. Schneider offers job security while still providing room for growth within the company. Schneider also takes great pride in its dedication to safety, training and investment in technology."
– Perry Rine, Schneider National Tanker Driver

Get in the driver’s seat at Schneider today!
COMPANY SIZE
10,000 employees or more
INDUSTRY
Travel, Transportation and Tourism
FOUNDED
1935
WEBSITE
http://schneiderjobs.com/

Resume Resources

Free Resume TemplatesFree Resume Builder