Senior Customer Service Representative

Segmentation Technician - 1st shift
Location: Kalamazoo, Michigan
About Our Client:
Accepting no less than the absolute best, our client has climbed to the top, gaining a reputation for both excellence and satisfaction. Working at this company will give you the opportunity to work with some of the top technical professionals in the industry who are bringing cutting-edge products to forefront.  Offering results-driven people a place where they can truly make a difference on a daily basis, this is an opportunity you will not want to miss!
Key Responsibilities:

• Creating and managing case files using proprietary case management systems.
• Reviewing CT scans to ensure compliance with Mako Surgical protocol.
• Segmenting CT scans into 3D anatomical bone models using specialized medical imaging software
• Creating pre-operative surgical plans for robot-assisted total hip and knee replacements.
• Reviewing anatomical segmentation and surgical plans for accuracy, including landmark identification, implant sizing, and positioning.
• Uploading completed surgical plans to field-based representatives.
• Documenting all activities in accordance with department procedures and standards.
• Following standardized work instructions to ensure consistency and compliance.
• Supporting customer satisfaction by communicating clearly and providing timely updates to relevant teams.
• Collaborating with cross-functional teams to meet maintenance and pre-operative planning goals.

Qualifications:

• High School Diploma or equivalent required.
• Minimum of 2 years of related work experience or equivalent education (Associate’s degree or higher).
• Minimum of 3 years’ experience in a healthcare, imaging, or technical production setting.
• Strong attention to detail with a focus on accuracy and repeatability.
• Ability to handle multiple tasks in a high-volume, fast-paced environment.
• Customer service orientation and effective communication skills.
• Proficiency in Microsoft Office Suite
• Experience with Salesforce or Materialize MIMICS
• Knowledge of Adobe Photoshop
• Radiology certifications or experience in CT, X-ray, or MRI
• Certification in Nursing or a related medical field
• Completion of a college-level anatomy course
• Familiarity with digital image processing or medical imaging platforms
• NO C2C CANDIDATES

Interested Candidates please apply on our website at https://jobs.jblresources.com.
For more information about our services and great opportunities at JBL Resources, please visit our website: https://www.jblresources.com.
JBL Resources is proud to have earned the reputation of being a premier provider of top talent professionals in the fields of engineering, human resources, logistics, operations, and supply chain management. As specialists in both permanent placement and contract services, our mission is to help companies and individuals become all they were created to be.
**JBL is an Equal Opportunity Employer and E-Verify Company