Senior Customer Service Representative, Remote Sr. CSR

Remote Senior Customer Service Representative (CSR) – Client Support
Work From Home
Required Day Equipment Setup:September 16 & 17
Training Begins:September 21

Are you passionate about helping others and providing exceptional customer service? Our Client is seeking dedicated Senior Customer Service Representatives to support Virginia Medicaid and CHIP members by delivering accurate information, resolving inquiries, and helping individuals make informed healthcare decisions.
 
This is an excellent opportunity to join a meaningful government services program while working remotely from home.
 
About Our Client
Our Client has partnered with federal, state, and local governments for more than 45 years to support critical health and human services programs. Through innovative customer support solutions, our Client helps improve access to healthcare services while assisting government agencies in serving their communities more effectively.
 
The Contact Center provides support for Virginia Medicaid and CHIP members through established healthcare networks that emphasize customer service, eligibility determination, and enrollment assistance.
 
Position

• Senior Customer Service Representative – Client Support
• Bilingual Senior Customer Service Representative – Client Support (English/Spanish)

Pay Rates

• Monolingual:$16.67 per hour
• Bilingual (English/Spanish):$17.46 per hour

Spanish language fluency testing is required and administered by the staffing agency.
 
Work Location
100% Remote / Work From Home
Monolingual Candidates

• Must reside in Virginia

Bilingual Candidates

• May reside anywhere within the contiguous United States
• Must be available to work Eastern Time Zone hours

 
Equipment
All required computer equipment will be provided by our Client and shipped via FedEx. A signature is required upon delivery, so candidates must provide and confirm their shipping address before equipment is sent.
 
Internet Requirements
Reliable high-speed internet is required.
 
Minimum preferred internet speeds:

• 50 Mbps download
• 20 Mbps upload

 
Additional requirements:

• Traditional wired broadband internet service is required.
• Cellular or wireless internet providers, including mobile hotspots, are not permitted.
• Candidates may be required to provide proof of internet speed through a screenshot from Google Speed Test or Speedtest.net.

 
Paid Training
Training Start Date: September 21
 
Required Day Zero Sessions: September 16 & 17
These sessions are mandatory and include equipment setup, system testing, and technology verification.
 
Training Schedule

• Monday through Friday
• 8:00 AM to 4:30 PM Eastern

 
Training Duration

• Four weeks of instructor-led training
• Followed by two to three weeks of nesting

 
Attendance is mandatory.
No time off is permitted during training or nesting. Missed time may result in removal from the program.
Candidates must remain on camera throughout the training and nesting periods.
 
Schedule After Training
Hours of Operation:

• Monday through Friday
  8:00 AM to 7:00 PM Eastern
  • Most representatives will work:
• 10:30 AM to 7:00 PM Eastern
  • Schedules are subject to business needs and may change.

 
What You'll Do
As a Senior Customer Service Representative, you will:

• Respond professionally to inbound and outbound customer inquiries by phone and other communication channels.
• Provide accurate information regarding eligibility, enrollment, benefits, services, and program requirements.
• Research customer accounts and resolve complex issues using multiple systems and resources.
• Process enrollments, disenrollments, and other program transactions accurately and efficiently.
• Review case history and interpret information to resolve customer concerns.
• Maintain current knowledge of program policies, procedures, and compliance requirements.
• Coordinate with internal departments, health plans, and external partners to resolve issues.
• Provide operational support for contact center activities, research, forms processing, and related functions.
• Identify trends, potential issues, and opportunities for process improvements.
• Assist leadership by identifying training needs and workflow enhancements.
• Participate in audits, special projects, and continuous improvement initiatives.
• Maintain strict confidentiality of customer and program information.
• Meet or exceed quality, productivity, and customer satisfaction standards.

 
Qualifications
To be successful, you should have:

• High school diploma or GED
• At least one year of customer service or related professional experience, or an equivalent combination of education and experience
• Strong verbal and written communication skills
• Excellent computer navigation and multitasking abilities
• Strong attention to detail and problem-solving skills
• Ability to work independently in a remote environment
• Commitment to delivering outstanding customer service
• Ability to maintain confidentiality while handling sensitive information

 
Bilingual applicants must be fluent in both English and Spanish.
 
Why You'll Love This Opportunity

• 100% remote work from home
• Paid training provided
• Equipment supplied by our Client
• Meaningful work supporting healthcare programs
• Stable weekday schedule
• Opportunity to build valuable customer service experience with a respected government services program

 
Ready to make a difference from the comfort of your home? Apply today and join a team committed to helping individuals access the healthcare services they need while building a rewarding customer service career.
 
 Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being, both on and off the job!

MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.