Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Support/Service, Health Insurance, Insurance, Mentoring, Onboarding, Performance Modeling, Policy Development, Process Improvement, Property and Casualty Insurance, Retention Programs, Telephone Skills, Training/Teaching
- Weekends off
- Bonus based on performance
- Health insurance
- Paid time off
- Training & development
- 401(k) matching
Senior Customer Service Team Member
Location: In-office Monday–Friday, 8:15 a.m.–5:00 p.m. (1-hour lunch)
Hybrid Eligibility: Work from home 2 days per week after 1 year of employment
Compensation: $25.00–$28.50 per hour + Commission & Performance Bonuses
Benefits: Health coverage, PTO, Paid Holidays, and a 3% employer match after one year
Requirements: Property & Casualty insurance license and 2 years of Property & Casualty experience.
About the Role
We’re looking for a dedicated, customer-focused, and ethical professional to join our growing agency as a Senior Customer Experience Team Member.
This isn’t just another customer service position — it’s a chance to lead, mentor, and make a measurable impact. You’ll serve as a role model for both performance and professionalism, helping customers and teammates alike while driving agency growth and excellence.
As part of our Customer Experience Team, you’ll shape how we connect with clients, improve our processes, and embody the values that make our agency stand out.
What You’ll Do
- Conduct 3–4 onboarding or annual insurance reviews weekly
- Generate 15+ household quotes per week (Allstate & brokered policies)
- Quoting, communicating and writing commercial insurance policies
- Maintain 100% completion of client to-do items
- Lead 5+ team training sessions per month
- Handle premium increase calls with appropriate customer education and retention strategy
- Mentor and develop junior team members
About the Company
Our mission is simple: to protect customers financially from unexpected losses.
We believe insurance is more than policies and premiums — it’s about people, trust, and peace of mind.
At our agency, we foster a fun, family-oriented culture where everyone looks out for one another’s best interests. Our team is known for being kind, knowledgeable, and professional, and our customers consistently rave about the service they receive.
We take pride in answering calls quickly — often on the first ring — and resolving concerns on the first call, because every customer deserves fast, caring, and effective support.
Join a team that’s Dedicated. Customer-Focused. Ethical. and make a difference every day.
R
Rone and Associates - Allstate Insurance