Senior Customer Solutions Manager, Defense

About the Role

As Inkit'sSenior Customer Solutions ManagerforDefense, you will be the strategic technical advisor,solutionsarchitect, and customer success advocate for our Defense and Intelligence community customers. You willownthe post-award relationship end-to-end,from onboarding and integration through ongoing mission alignment and contract growth. You understand how government programs are structured, how technical decisions get made, and how to speak the language of both the mission operator and the IT program office.

This is a hybrid role that blends deep technical engagement with customer success and business development instincts. You will work closely with Inkit's Engineering, Product, and Sales teams to ensuredefensecustomers get maximum value from the platform, and to surface new requirements that inform our roadmap.

Key Responsibilities

Customer Engagement & Success

• Serve as the primary technical point of contact for a portfolio ofDoW/IC customers throughout the entire contract lifecycle. 

• Lead onboarding, integration, and deployment planning for newDoWaccounts, coordinating across Inkit engineering and customer IT/security teams. 

• Conduct regular operational reviews with government program offices and end users to assess adoption, performance, and mission alignment. 

• Proactivelyidentifyrisks, blockers, and expansion opportunities within your accounts and develop action plans to address them. 

Technical Advisory & Solutions Architecture

• Understand customer environments,including network architecture, classification boundaries, and data handling requirements,and translate them into actionable technical implementation plans. 

• Advise customers on best practices for deploying and configuring Inkit's File Intelligence Platform in securecloud environments. 

• Partner with Engineering to scope and document customer-specific technical requirements, integration patterns, and customization needs. 

• Support pre-sales technical activities including demonstrations, proof-of-concept engagements, and proposal technical solutioning. 

Relationship Management & Growth

• Build andmaintaintrusted relationships with contracting officers, program managers, system administrators, and end users across your account base. 

• Identifyexpansion opportunities includingadditionaluse casesandnew user populations. 

• Represent the voice of the customer internally,synthesizing feedback into prioritizedproductand roadmap inputs for Engineering and Product teams. 

• Coordinate with BD/Sales leadership on renewals, upsells, and new opportunity pursuit strategies. 

Required Qualifications

• 5+ years of experience in the U.S. defense or intelligence community, either as active duty / federal civilian or as a contractor supporting DoD/IC IT programs. 

• Direct experience working within or alongside government IT program offices, including familiarity with DoD acquisition processes, ATO/RMF frameworks, and program lifecycle management. 

• Strong technical fluency in software systems, data management, or enterprise ITwith theabilityto engage credibly with both developers and government IT architects. 

• Excellent written and verbal communication skills, including experience briefing senior government leaders (O-6/GS-15 and above). 

• Ability to obtain andmaintaina U.S. government security clearance (Secret minimum; TS/SCI preferred or required depending on account portfolio). 

• Bachelor's degree in a technical, business, or national security-related field, or equivalent experience. 

Preferred Qualifications

• Prior experience as a customer success manager, technical account manager, or solutions engineer supporting federal/defense software programs. 

• Familiarity with document management, data governance, file intelligence, or cybersecurity software in a federal context. 

• Experience supporting programs ongovernmentcloud environments (IL4/IL5/IL6or equivalent). 

• Experience in or supporting SOCOM, DIA, NSA, NGA, DISA, or major combatant commands is a strong plus. 

Benefits and Perks

• Flexible work environment with options for remote work. 

• Comprehensive health benefits, including Medical, Dental, and Vision insurance. 

• Unlimited Paid Time Off (PTO) to support work-life balance.