Own
the voice of the customer by developing and maintaining
customer relationships, preparing and leading onboarding new users
and identifying opportunities for product and service improvements.
Educate
customers on the most relevant and up to date features, specific to
their business and use case and help them to have them operational
for them.
Partner
with key stakeholders internally and externally to ensure clients
are maximizing the product and its features.
Strategically
and innovatively solving problems as client and business issues
arise
Provide
timely technical and product support
Increase
customer renewals and expansion.
Requirements
At
least 5 years of experience in customer success.
Working
experience in the cyber industry must
If
you managed CS in the past It
is a great advantage
You
need to have Technical Skills (Cyber / Security preferred)
Working
experience with customers in B2B enterprise software products.
Experience
in owning a book of business of 6-10 customer accounts
Experience
with increasing customer satisfaction, adoption rates, and retention
Experience
building and operating in an early-stage company highly
preferred
Highly
skilled in time management, taking initiative in front of a
corporate setting and problem solving.
Quick
learner with a good technical understanding.
Professional
communication skills Verbal and written