Senior Customer Success Manager, Consumables

Amazon

Seattle, WA

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JOB DETAILS

SKILLS

Alliance/Partner Management, Business Development, Business Growth, Business Intelligence Software, Business Operations, Business Plan, Category Management, Communication Skills, Continuous Improvement, Corporate Policies, Cross-Functional, Customer Experience, Customer Relations, Customer Support/Service, Data Analysis, Data Sets, Establish Priorities, Federal Laws and Regulations, Fortune 500 Customers, Merchandising, Multitasking, Operational Strategy, Performance Metrics, Performance Tuning/Optimization, Presentation/Verbal Skills, Process Improvement, Procurement Planning, Project/Program Management, Promotional Programs, Relationship Management, Retail, SQL (Structured Query Language), Sales Management, Salesforce.com, State Laws and Regulations, Strategic Planning, Supplier Optimization, Tableau, Team Player, Time Management, Trend Analysis, Vendor/Supplier Evaluation, Vendor/Supplier Management, Vendor/Supplier Planning, Vendor/Supplier Selection, Writing Skills, eCommerce

LOCATION

Seattle, WA

POSTED

30 days ago

Description This role can be located in one of the approved office locations listed for the role. Lead transformational growth for Fortune 500 retail brands on Amazon's marketplace. As a Senior Customer Success Manager, you'll create vendor strategies that directly impact millions of customer experiences, drive marketplace innovation, and shape the future of retail commerce on one of the world's largest e-commerce platforms. Join our dynamic team as a Senior Customer Success Manager in Amazon Vendor Services, where you'll drive business growth for key vendors on Amazon's retail platform. This role combines strategic partnership management, data-driven decision making, and operational excellence to enhance the vendor experience. You'll develop and execute business plans that optimize selection, merchandising, and operational efficiency while delivering measurable results for both vendors and customers. In this role, you'll analyze data to provide strategic insights, develop joint business plans, while ensuring exceptional operational standards. You'll collaborate with cross-functional teams to identify growth opportunities, optimize vendor performance, and enhance the customer experience. This position offers the opportunity to make meaningful impact while working with diverse stakeholders in a dynamic e-commerce environment. Key job responsibilities - Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience - Analyze data trends to identify opportunities and provide actionable recommendations - Lead promotional planning and execution while ensuring catalog optimization - Build collaborative relationships with internal teams and vendor partners - Manage multiple projects while maintaining high operational standards A day in the life - Review performance metrics and present recommendations during vendor meetings - Collaborate with cross-functional teams to resolve operational challenges - Guide vendors on utilizing Amazon tools and systems effectively - Participate in strategic planning sessions with category managers - Support continuous improvement initiatives across the organization About the team Amazon Vendor Services provides comprehensive support to enrolled partners through dedicated customer success management, strategic advice, operational execution, and advanced program access. Our inclusive team values collaboration, innovation, and professional growth while working to enhance both vendor and customer experiences. Basic Qualifications - Experience with strong project management skills and the ability to thrive in a fast-paced environment - Knowledge of and proficiency in Excel and SQL - Experience working in a fast-paced, team environment - Experience prioritizing and managing time effectively in dynamic environments - Bachelor's degree - - 4+ years of vendor or client facing experience in Account Management, Vendor Management and/or relevant experience in associated fields such as Buying, Planning or Merchandising - - Data analysis experience including manipulating large datasets from complex systems and interpreting results - - Experience in relationship management - - Excellent professional written and verbal communication skills Preferred Qualifications - Experience in process improvement - Experience with project management - 5+ years of e-commerce or retail industry experience - Professional experience in Buying, Planning or Merchandising Experience with business intelligence tools (Tableau, Salesforce) - Experience rapidly adapting to change and dealing with ambiguity - Advanced degree, certifications or equivalent experience - Experience working with diverse stakeholders and teams Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, CA, Santa Monica - 80,000.00 - 140,000.00 USD annually USA, NY, New York - 88,000.00 - 154,000.00 USD annually USA, TX, Austin - 80,000.00 - 140,000.00 USD annually USA, VA, Arlington - 80,000.00 - 140,000.00 USD annually USA, WA, Seattle - 82,700.00 - 140,000.00 USD annually

About the Company

Amazon

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles

COMPANY SIZE

10,000 employees or more

INDUSTRY

Other/Not Classified

FOUNDED

1994

WEBSITE

http://Amazon.com/militaryroles

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