Overview:
GovCIO is looking for a Senior Customer Support Administrator (IT Specialist) with an active Secret clearance to provide Tier 2 Level field support. This position will be an on-site position in Merrifield, VA.
Responsibilities:
- Provide outstanding desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance.
- Support Microsoft Windows environments, repair/replace system peripherals, and maintain configuration management data and documentation.
- Install software patches, updates, and upgrades, including remote server and workstation administrations.
- Maintain operability of the Uninterruptible Power Supply (UPS); troubleshoot and resolve communications equipment; facilitate resolution of network hardware and software problems; and monitor network traffic and optimize network performance.
- Maintain remote user assistance capabilities, Internet connectivity for standalone workstations, and provide technical assistance for relocations and moves.
- Create, update, and track service call requests, and stage and take down end-user workstations and associated equipment.
Qualifications:
High School with 6 - 9 years customer support (or commensurate experience)
Required Skills and Experience
- Experience supporting Microsoft Windows environments and Microsoft software
- Experience in troubleshooting and resolving Tier 1 and 2 hardware and software problems
Clearance Required: Active Secret clearance and ability to obtain and hold DEA suitability clearance
Posted Salary Range:
USD $65,000.00 - USD $85,000.00 /Yr.