Senior Customer Support Representative

Pay Rate: $45 Per Hour

Summary:

• Monday to Friday - 8 am to 4:30 pm

Responsibilities:

• Serve as the Point of Contact for customer account management matters.
• Build and maintain strong, long-lasting client relationships.
• Review contracts, RFQ/RFPs, and coordinate internally to prepare quotes/proposals.
• Support gate reviews, contract negotiations, Customer Program Reviews, and Audits as necessary.
• Lead onsite meetings, telecons, proposal kick-offs, and tag-ups to meet customer goals and objectives.
• Understand forecasts to satisfy customer requirements and manage stock and rotable pool.
• Ensure timely and successful delivery schedules and communicate progress to stakeholders.
• Review customer claims and provide analysis for Finance/Accounting.
• Communicate effectively with customers on quotes, order status, TAT, and issues.
• Negotiate and follow-up strategically with customers to obtain approvals on quotes and delivery schedules.
• Coordinate recovery plans for delinquent performances and determine corrective action plans for issues.
• Stay on top of industry changes and market trends applicable to customers and develop new business opportunities.
• Provide metrics and status for major accounts to the site Leadership Team.

Requirements:

• Bachelor’s degree with a minimum of 3 years of experience in account management, contract administration, customer service, project management, quality, or supply chain in manufacturing, operations, or aerospace environment OR a high school diploma/GED with a minimum of 10 years of experience in the same fields.
• Must be legally authorized to work in the United States without company sponsorship.
• This position requires use of information or access to hardware which is subject to ITAR. All applicants must be U.S. persons within the meaning of ITAR.
• No relocation benefit is offered for this position. Only candidates residing within 50 miles of 90039 will be considered.

Preferred Skills:

• Must be well organized and have a history of managing customer programs.
• Proficient in proposal/contract preparation, negotiation, and management.
• Familiarity with major aerospace customers and affiliates.
• Leadership, teaming, team problem-solving, program management, and time management skills.
• Proficient with MS Project, Word, Excel, PowerPoint, MS Outlook, Basic Internet.
• Understanding of federal laws, and corporate and project finance.