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Senior Customer Tech Support Specialist (Help Desk)

Astrion

Dahlgren, Virginia

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JOB DETAILS
SALARY
$65,000–$72,500 Per Year
SKILLS
CompTIA A+, CompTIA Network+, Computer Science, Help Desk, IAT - Information Assurance Technical, IT Service Management (ITSM), Identify Issues, Information Technology & Information Systems, Network System Software, Remedy, ServiceNow, Technical Support, United States Department of Defense (DoD), United States Navy (USN)
LOCATION
Dahlgren, Virginia
POSTED
9 days ago
Overview:

Senior Customer Technical Support Specialist 

JOB LOCATION: Dahlgren, Virginia 

JOB STATUS: Full Time

CLEARANCE: Secret

TRAVEL: Less than 10%

SALARY: $65,000 to $72,500

 

Astrion has a contingent opening for a Senior Customer Technical Support Specialist supporting the U.S. Navy’s Naval Surface Warfare Center Dahlgren Division (NSWCDD), located in Dahlgren, VA. Serve as a Help Desk Support III / mid-level IT professional handling escalated, complex technical issues that cannot be resolved by entry-level and follow-up support. Provide advanced troubleshooting for hardware, software, and network systems, and assist with equipment provisioning. 

 

REQUIRED QUALIFICATIONS / SKILLS

  • Six (6) years of professional experience in Industry, Federal or DoD Help Desk Support 
  • Experience using help desk tools such as BMC’s Remedy, BMC Helix ITSM, or ServiceNow 
  • Information Assurance Technical (IAT) Level III level with a Teir 5 (T5) investigation 

 PREFERRED QUALIFICATIONS / SKILLS 

  • Bachelor's degree in Information Technology, Computer Science, or a related field. 
  • CompTIA A+, Network+, MS-900, MD-102 

#CJ

About the Company

A

Astrion

We are the transformative evolution of two prominent government services firms, ERC and Oasis Systems, each bringing with them a rich legacy of dedicated service to our nation’s Defense and Federal communities.

The company brings together 2,800 employees focused on Cybersecurity, Digital Solutions, Mission Support, and Systems Engineering serving customers in more than 36 states across the U.S. with Centers of Excellence in Washington DC, Huntsville, AL and Burlington, MA.

Our resources, deep expertise, and adaptable solutions will enable us to scale and expand development and engineering capabilities for Defense and Federal communities.

COMPANY SIZE
2,500 to 4,999 employees
INDUSTRY
Other/Not Classified
WEBSITE
https://astrion.us/about-us/

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