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Senior Customer Tech Support Specialist (Help Desk)

Axient LLC
  • Dahlgren, VA
  • $65,000–$72,500 Per Year
30+ days ago

Job Description

Overview

Senior Customer Technical Support Specialist

JOB LOCATION: Dahlgren, Virginia

JOB STATUS: Full Time

CLEARANCE: Secret

TRAVEL: Less than 10%

SALARY: $65,000 to $72,500

Astrion has a contingent opening for a Senior Customer Technical Support Specialist supporting the U.S. Navy's Naval Surface Warfare Center Dahlgren Division (NSWCDD), located in Dahlgren, VA. Serve as a Help Desk Support III / mid-level IT professional handling escalated, complex technical issues that cannot be resolved by entry-level and follow-up support. Provide advanced troubleshooting for hardware, software, and network systems, and assist with equipment provisioning.

REQUIRED QUALIFICATIONS / SKILLS

  • Six (6) years of professional experience in Industry, Federal or DoD Help Desk Support
  • Experience using help desk tools such as BMC's Remedy, BMC Helix ITSM, or ServiceNow
  • Information Assurance Technical (IAT) Level III level with a Teir 5 (T5) investigation

PREFERRED QUALIFICATIONS / SKILLS

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • CompTIA A+, Network+, MS-900, MD-102

#CJ

Numbers & Facts

LocationDahlgren, VA
Salary$65,000–$72,500 Per Year

Skills

  • CompTIA A+unmatched
  • CompTIA Network+unmatched
  • Computer Scienceunmatched
  • Help Deskunmatched
  • IAT - Information Assurance Technicalunmatched
  • IT Service Management (ITSM)unmatched
  • Identify Issuesunmatched
  • Information Technology & Information Systemsunmatched
  • Network System Softwareunmatched
  • Remedyunmatched
  • Secret Clearanceunmatched
  • ServiceNowunmatched
  • Technical Supportunmatched
  • United States Department of Defense (DoD)unmatched
  • United States Navy (USN)unmatched

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