Senior CX Product Manager - Technical Enablement

THE ROLE

As our Senior CX Product Manager - Technical Enablement, you will drive the technical positioning, messaging, and go-to-market strategy for Everpure's global services and customer lifecycle portfolio. Sitting at the strategic crossroads of product, services, and sales, your mission is to translate complex infrastructure capabilities into compelling, high-impact value narratives that accelerate revenue growth and service adoption. Crucially, you will serve as the primary liaison between the Customer Experience (CX) organization and Product Marketing, aligning product roadmaps with integrated, services-led solutions that help our enterprise customers effortlessly modernize, scale, and optimize their data clouds.

WHAT YOU'LL DO

• Architect Technical Positioning & Messaging: Author differentiated value propositions and technical narratives for our CX Services, positioning them seamlessly with our product environments to maximize customer outcomes.
• Orchestrate CX Sales Enablement & GTM Assets: Design, build, and deploy high-impact technical sales tools-including deep-dive solution briefs, tactical competitive battlecards, architectural blueprints, and use-case playbooks-to equip field teams with bulletproof objection-handling techniques.
• Bridge CX & Product Marketing Ecosystems: Act as the strategic liaison between CX and Product Marketing, embedding real-world services delivery and customer insights directly into core product launches and integrated marketing campaigns.
• Quantify Enterprise ROI & Business Impact: Translate CX service capabilities into measurable, board-ready business outcomes, focusing on quantifiable cost reductions, performance optimizations, and risk mitigations.

WHAT YOU BRING

• Experience: Must have 10 years of experience in
• Technical Marketing & Engineering Fluency: Proven experience leading technical marketing, product marketing, or solutions engineering strategies within the enterprise storage, multi-cloud (AWS, Azure), or container virtualization (Kubernetes, VMware, OpenShift) domains.
• Services & Customer Lifecycle Expertise: Specialized background in articulating the technical value of advanced professional services, customer success models, or outcome-based subscription architectures.
• Cross-Functional Influence & Liaison Mastery: Exceptional relationship-building and communication skills, with a track record of driving consensus across technical delivery teams, product management, and executive stakeholders.
• Strategic Technical Storytelling: A natural ability to synthesize complex, low-level technical infrastructure designs into intuitive, executive-level business value stories that build customer trust and accelerate pipeline growth.

Work Location: We are primarily an in-office environment and therefore, you will be expected to work from the Santa Clara or North Carolina office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave.