Adobe Creative Suite, Blueprints, Business-to-Business (B2B), Change Management, Channel Strategies, Consulting, Continuous Improvement, Cross-Functional, Customer/Client Research, Data Visualization, Establish Priorities, Financial Services, Internet Portal, Leadership, Marketing, Microsoft Product Family, Storytelling, Strategic Planning, Team Player, eCommerce
Pay Rate: $80-$86 Per hour
Summary:
- Work Mode: Hybrid out of New York, NY Office
- 3 days in the office, Tuesday - Thursdays
- Standard Business Hours (EST)
Responsibilities:
- Use Human-Centered Design to uncover customer needs, insights, and jobs to be done for priority product/audience journeys that solve for root causes and deliver on business goals.
- Lead, manage, and facilitate cross-functional workshops to align stakeholders around problems, priorities, and key outcomes.
- Define journey-aligned opportunities and solutions that transform ambiguity into clarity.
- Create experience strategy deliverables such as journey maps, service blueprints, experience roadmaps, and future state visions to communicate opportunities.
- Use storytelling and visualization to drive data-driven decisions and tactics.
- Develop executable roadmaps and experience principles that guide teams from strategy through delivery.
- Collaborate with marketing, product, technology, and other key partners to drive experience strategy implementation, measurement, and continuous improvement.
- Partner on experience strategy practices and rituals, as a key contributor and team player.
Requirements:
- Portfolio required with design/experience strategy or service design project examples.
- 4-6 years of experience applying human-centered design, service design, or design strategy methods, frameworks, and processes in a professional setting.
- Proven experience leading discovery, synthesis, ideation, prioritization, and validation of opportunities and solutions.
- Proven ability in crafting end-to-end journey maps, service blueprints, and future state visions.
- Demonstrated experience in using design, business, and innovation tools.
- Strong leadership, stakeholder engagement, and workshop facilitation skills to influence alignment and change management across large, matrixed teams.
Preferred Skills:
- Bachelor's degree preferred.
- Background in experience strategy, design consulting, or in-house design strategy teams.
- Experience solving for digital experiences (portals, websites, apps, and chats).
- Exposure to B2B, B2C, D2C, or financial services environments.
- Proficiency with creative, whiteboarding, and collaboration tools (Figma, Miro, Microsoft, and Adobe Creative Suite).
- Experience working in or with large organizations.
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Axelon Services Corporation