Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

Data Business Analysts are responsible for providing data analytical services to the business. This includes gathering operational data, examining past performance and providing recommendations on how to improve new data processes and increase data content.

Essential Functions

• Conducts business process evaluations utilizing data trends
• Identifies problems, defines business process requirements develops solutions and implements solutions to increase data content and create new solutions to profit the business
• Considers business implications of workflow and process to the current business environment
• Manages projects involving data aggregations and custom solutions
• Partners with business partners and SMEs to create documentation of business processes, train offshore resources, and standardize operating procedures
• Generates and creates reports for analysis

Job Complexities & Impact

• Works on problems of moderate to difficult scope where analysis of situations or data requires a review of a variety of factors.
• Exercises judgment within defined procedures and practices to determine appropriate action.
• Follows department processes and procedures and makes recommendations to these processes.
• Uses skills as a seasoned, experienced professional with a full understanding of industry practices and established policies and procedures.
• Ability to establish and maintain effective working relationships at the management/senior management level across functional groups and business units

Supervision Received or Extended

• No formal responsibility for the supervision of others but may provide functional advice or training to less experienced team members
• Guides and advises less experienced analyst
• Works independently under broad supervision of more experienced Data Quality team members

Knowledge and Skills/Technology Used

• Strong analytical skills to determine root cause of problems and apply creative/effective solutions
• Data management skills
• Strong business acumen
• Excellent verbal and written communication skills
• Excellent verbal and written communication skills, and experience interfacing with clients, vendors and offshore partners
• Ability to make independent approval decisions on behalf of the team
• Proficient in Microsoft Word, Excel and PowerPoint
• Ability to follow and develop data metrics and audit procedures
• Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
• Strong leadership and mentoring skills
• Detail oriented with strong organizational skills
• Excellent written and verbal communication skills
• Excellent interpersonal, relationship-building and teamwork skills
• Self-motivated; self-starter
• Ability to manage multiple tasks, respond quickly to emergent problems, and focus both on long-range projects and immediate tasks

Typical Education

• High School Diploma
• Bachelor's degree or 3-5 years of directly related experience

Typical Range of Experience

• Minimum 5-7 years of experience in data and business analyst

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed.

Pay Range: $85,000.00 - $113,300.00 Annually

 

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

 

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.