Senior Data Center Operator I

Oracle

Olympia, WA

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JOB DETAILS

SALARY

$91,400–$187,000 Per Year

SKILLS

Analysis Skills, Artificial Intelligence (AI), Automation, Best Practices, Business Continuity Planning (BCP), Business Operations, Candidate Pipeline, Cloud Computing, Communication Skills, Continuous Improvement, Crisis Management, Cross-Functional, Customer Relations, Customer Support/Service, Data Analysis, Data Entry, Documentation, Embedded Systems, Establish Priorities, Financial Planning, Follow Through, Identify Issues, Incident Management, Industry/Trade Analysis, Interviewing Skills, Inventory Management, Investment Management, Knowledge Base, Lean Six Sigma, Legal, Logistics, Mentoring, Metrics, Multitasking, Network Administration/Management, Network Configuration Management, Network Operations Center, Occupational Health, Operational Audit, Operational Improvement, Operational Measurement, Operational Strategy, Operational Support, Operations Processes, Oracle, Performance Analysis, Performance Management, Powertrain, Problem Solving Skills, Process Improvement, Property Insurance, Quality Metrics, Reliability Engineering, Risk, Risk Management, Root Cause Analysis, Sales Pipeline, Security Clearance, Standard Operating Procedures (SOP), Stock Purchase Plans, Talent Management, Team Player, Technical Support, Technical Writing, Test Requirements, Time Management, Trend Analysis, Willing to Travel

LOCATION

Olympia, WA

POSTED

30+ days ago

**Job Description** _Preferred locations for this role include large data center regions such as Chicago, IL; Ashburn, VA; Salt Lake City, UT; Abilene, TX; Dallas, TX; San Antonio, TX; and Phoenix, AZ._ This OCI opportunity is for a Data Center Global Support Engineer responsible for support, escalation, and operational improvement across Data Center Operations. The ideal candidate is highly motivated, self-driven, and brings a strong mix of technical, operational, and customer support skills. This role works closely with global teams across multiple seniority levels to improve the effectiveness of key functions, projects, and data center operations. Travel to multiple OCI locations may be required to support data center build, deployment, and operational activities as needed. **Responsibilities** **Data Center Site Portfolio Management** + Independently owns operational responsibility for one or more data center sites, ensuring performance, readiness, and alignment with business objectives. **Performance Monitoring and Analysis** + Leads performance trend analysis across capacity, temperature, availability, cleanliness, facility health, and other key operational metrics. + Proactively monitors data center health, including power, cooling, security, and environmental conditions, and drives improvements to reduce risk and improve reliability. + Partners across functions and regions to identify, measure, and improve operational processes using industry best practices, including Lean and Six Sigma principles. + Leads continuous improvement initiatives that align site operations with strategic objectives and customer expectations. **Issue Management, Automation, and Technical Documentation** + Leads on-site resources through incident resolution and ensures clear, accurate communication throughout execution. + Oversees escalated and complex technical issues, including triage, escalation, resolution tracking, and follow-through. + Implements and improves automation, scheduling, and monitoring tools to reduce operational risk and prevent recurring issues. + Identifies, documents, validates, and communicates issues, processes, and solutions to maintain an accurate and current data center knowledge base. + Develops and maintains technical documentation, including SOPs, playbooks, runbooks, process guides, incident summaries, RCA reports, and operational best practices. + Prepares for and, when needed, executes incident or crisis management protocols in alignment with business continuity plans. + Performs Root Cause Analysis following incidents or crises and updates documentation to capture lessons learned and process improvements. **Data Center Expansion Support** + Leads and supports new region builds, site expansions, and large-scale deployment activities both onsite and remotely. + Serves as a primary liaison between project teams, data center engineering, and operations to manage timelines, capacity needs, and execution risks. + Collaborates closely with cross-functional project teams to ensure expansion projects and site builds meet operational, technical, and quality standards. **Installation and Maintenance** + Provides oversight for installations, repairs, inventory management, logistics, and related operational tasks. + Directs replacement and upgrade efforts for data center components and infrastructure. + Advises on high-level purchases, upgrades, and implementation plans for data center environments. + Leads planning and execution for rack deployments, installations, and physical network infrastructure upgrades or changes. + Ensures proactive maintenance of data center facilities to support efficiency, stability, airflow, containment, pressure, and power train reliability. **Core Responsibilities** **Planning and Execution** Manages moderately complex projects and initiatives by coordinating tasks, monitoring timelines, tracking deliverables, and ensuring requirements are met. Delegates, prioritizes, and adjusts work across multiple projects while providing technical oversight and adapting plans as resources or timelines shift. **Collaboration and Partnership** Collaborates across teams, regions, and functions to align expectations and deliver shared objectives. Leverages an understanding of business leaders, stakeholders, and customers to ensure solutions meet operational and business needs. Supports an inclusive environment by actively seeking, listening to, and respecting diverse perspectives. **Problem Solving** Identifies and resolves moderately complex issues by analyzing operational data, technical inputs, and available information. Escalates unresolved or critical issues with clear assessments, recommended next steps, and potential solutions. Reviews, contributes to, and documents problem-solving strategies. **Continuous Learning** Stays current on industry trends, tools, and best practices while actively pursuing opportunities to expand technical and operational knowledge. Seeks feedback and training to improve performance and mentors junior team members to support knowledge sharing across teams. **Continuous Improvement** Develops recommendations and supports implementation of process improvements that increase operational efficiency, reliability, and effectiveness. Evaluates impact across stakeholders and incorporates feedback to refine approaches, methods, and workflows. **Performance and Development** Supports the talent development pipeline by participating in candidate interviews, assessing candidates, and providing hiring recommendations. Government security clearance is a plus to support cleared programs. Disclaimer: **Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.** **Range and benefit information provided in this posting are specific to the stated locations only** US: Hiring Range in USD from: $91,400 to $187,000 per annum. May be eligible for bonus and equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC4 **About Us** Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

About the Company

Oracle

For over three decades, Oracle has been the center of innovation for business software birthplace of the first commercially available relational database, the first suite of internet-based applications, and the next-generation enterprise-computing platform, Oracle Fusion. Today, Oracle provides the world's most complete, open, and integrated business software and hardware systems, with more than 370,000 customers including - 100 of the Fortune 100 - representing a variety of sizes and industries in more than 145 countries around the globe. And Oracle's 110,000 global employees - including 30,000 developers working full-time on Oracle products -are critical to that success. Oracle Supports Workforce Diversity

COMPANY SIZE

10,000 employees or more

INDUSTRY

Other/Not Classified

FOUNDED

1977

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