Senior Data Center Security Operations Technician

CyrusOne

Ashburn, VA

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JOB DETAILS

SKILLS

Cloud Computing, Collocation, Communication Skills, Computer Security, Corrective Action, Customer Escalations, Customer Relations, Customer Satisfaction, Customer Support/Service, Digital Art, Documentation, Electronics, Establish Priorities, Follow Through, Fortune 1000 Customers, High School Diploma, Hybrid Cloud, Identify Issues, Incident Response, Information/Data Security (InfoSec), Leadership, Leading Edge Technology, Low Voltage (LV), Materials Tracking, Microsoft Windows Operating System, Military, Network Operations Center, Network Security, On Site Support, Operational Communications, Operational Support, Operations Security (OPSEC), Organizational Skills, People Management, Physical Security, Preventative Maintenance, Problem Solving Skills, Procedure Development, Process Control Engineering, Security Protocols, Sustainability, System Integration (SI), System Operations, Systems Administration/Management, Systems Maintenance, Team Player, Technical Support, Time Management

LOCATION

Ashburn, VA

POSTED

13 days ago

Provides onsite data center security operations and technical security support across critical data center environments within one or more assigned metros. Performs advanced troubleshooting, repair, replacement, and preventive maintenance for security components while supporting standardized execution, operational readiness, and disciplined escalation. Serves as onsite resource for complex issue resolution, incident support, and execution quality, helping maintain system uptime, contractual performance, and customer trust.

JOB RESPONSIBILITIES

Security Operations Execution

+ Responsible to the Lead Data Center Security Operations Technician to support day-to-day onsite data center security operations across assigned critical environments in alignment with established procedures, standards, and site requirements.

+ Support day-to-day site priorities, execution needs, and operational support activities to maintain safe, secure, and reliable site operations.

+ Reinforce standardized execution by helping ensure work is completed in accordance with established workflows, procedures, and escalation expectations.

+ Support site continuity by identifying operational issues, helping prioritize response needs, and coordinating follow-through through appropriate channels.

+ Communicate operational risks, recurring issues, and support needs in a timely and effective manner to maintain disciplined execution and customer trust.

+ Work closely with site teams and broader security partners to support operational continuity, execution quality, and site readiness.

Security Systems Support & Maintenance

+ Perform advanced troubleshooting, repair, replacement, and preventive maintenance for physical security components such as readers, cameras, door hardware, and related field devices.

+ Support coordination of more complex troubleshooting involving device communication, cabling, termination, Windows-based systems, networking, and related security system dependencies.

+ Apply strong working knowledge of physical security systems, field device connectivity, and technical support practices to help maintain system availability and operational continuity.

+ Help prioritize maintenance needs, corrective actions, and follow-up work to support site readiness and consistent execution.

+ Identify, document, and communicate equipment issues, performance concerns, recurring technical problems, and support requirements that may affect site operations.

+ Use approved tools, processes, and documentation practices to record work performed, maintenance activities, issue resolution steps, and follow-up needs.

+ Escalate complex technical issues appropriately when conditions exceed defined scope, authority, or available support resources.

Incident Response, Escalation & Recovery

+ Support onsite response to security system issues, operational disruptions, and security-related incidents in accordance with established procedures.

+ Serve as a lead onsite resource during incident response, issue triage, escalation support, and recovery coordination.

+ Help coordinate timely response activities during outages, system failures, and other events requiring rapid onsite support and disciplined follow-through.

+ Ensure accurate updates, clear documentation, and timely escalation are provided to support incident tracking, response effectiveness, and recovery actions.

+ Support customer escalation needs by helping communicate site status, issue progress, and recovery support through appropriate channels.

+ Help identify recurring issues, corrective action needs, and follow-up priorities through disciplined issue handling and escalation support.

+ Follow established escalation and communication expectations to help protect system uptime, contractual performance, and customer trust.

Compliance, Documentation & Execution Quality

+ Perform work in alignment with established procedures, site standards, safety expectations, and documentation requirements.

+ Help reinforce execution quality through adherence to defined processes, approved tools, and established work standards.

+ Complete and support review of work logs, maintenance records, checklists, and other required documentation for accuracy, completeness, and timeliness.

+ Document identified issues, troubleshooting steps, corrective actions, completed tasks, and escalation activities clearly to support visibility, follow-up, and operational continuity.

+ Support audit readiness and contractual performance through disciplined adherence to reporting expectations, process controls, and execution standards.

+ Help identify documentation gaps, execution inconsistencies, or process issues and communicate them through appropriate channels.

Coordination, Customer Support & Site Readiness

+ Provide site-level execution, escalation support, and day-to-day operational readiness across assigned environments.

+ Coordinate with broader security partners, vendors, and other support resources to complete assigned work and maintain operational continuity.

+ Support customer confidence through reliable execution, responsiveness, and disciplined communication during routine support activities, escalations, and recovery efforts.

+ Help maintain site readiness by ensuring security components, operational dependencies, support needs, and critical spares are identified, prioritized, and communicated appropriately.

+ Assist with customer escalation support, site communication needs, and execution follow-through tied to operational issues, outages, or service concerns.

+ Help track material usage, critical spare availability, and local support needs to strengthen site readiness and execution continuity.

+ Communicate material constraints, replenishment needs, and local resource considerations to leadership through appropriate channels.

+ Serve as a dependable onsite coordination resource during periods of elevated operational need or changing site priorities.

Leadership, Guidance & Team Support

+ Support standardized execution, clear escalation, and operational reliability.

+ Reinforce day-to-day readiness by understanding expectations, workflows, and support practices.

+ Provide execution quality, readiness, and solid day-to-day performance.

+ Provide documentation for escalation practices, and customer-focused execution.

+ Demonstrate accountability, professionalism, and sound judgment in support of site, and customer objectives.

+ Contribute to a culture of operational reliability, continuous learning, and execution discipline.

QUALIFICATIONS

+ Knowledge of onsite security operations and physical security systems support across critical data center environments.

+ Ability to support day-to-day site execution, escalations, and operational readiness.

+ Ability to reinforce standards, and support execution quality without formal people management authority.

+ Ability to support incident response, customer escalation support, and site-level issue coordination with sound judgment and professionalism.

+ Strong communication, prioritization, and coordination skills in support of site continuity, contractual performance, and customer trust.

+ Ability to balance hands-on support across one or more assigned metros.

+ Strong knowledge of physical security systems, low-voltage cabling, termination practices, and device-level troubleshooting across onsite environments.

+ Working knowledge of Windows operating systems, networking fundamentals, and system/database troubleshooting to support issue coordination and escalation.

+ Understanding of common security system protocols, integrations, and communication paths to support site execution and readiness.

EDUCATION / CERTIFICATIONS

+ High school diploma or equivalent required; associate or bachelor’s degree preferred.

+ Technical training, trade school, military experience, or related coursework in security systems, electronics, low-voltage systems, facilities support, or a related field preferred.

+ 3-5 years of experience in security operations, physical security systems, field service, facilities support, low-voltage systems, or a related environment preferred.

+ Experience performing advanced troubleshooting, repair, replacement, and preventive maintenance in critical operating environments preferred

+ Relevant certifications in security systems, electronics, low-voltage systems, or related technical fields are a plus but not required.

_U.S. Citizenship may be required for this position pursuant to a government contract requirement and/or for security clearance reasons._

#LI-KC1

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.

Welcome to the CyrusOne Career Portal! A great opportunity awaits you so don't delay, apply today!

CyrusOne may use artificial intelligence to assess how your application matches the job requirements. The final hiring decision is always made by our team. You may opt out of AI screening without affecting your candidacy. For additional details on opting out, or our AI Recruiting Policy click here .

CyrusOne is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please email agalvagni@cyrusone.com or call: 806-589-0141. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

CyrusOne is proud to be recognized as a Top Work Place by USA Today. Celebrated for our company culture, CyrusOne stands out for its commitment to core values such as community, agility, respect, an enjoyable workplace, ethics, and exceptional service. This accolade reflects CyrusOne’s dedication to creating an engaging, respectful, and growth-oriented environment, underpinned by integrity, which not only enhances customer satisfaction but also contributes to the company’s overall success.

CyrusOne is a leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions. With more than 50 high-performance mission-critical facilities worldwide, the Company ensures the continued operation of digital infrastructure for nearly 1,000 customers, including approximately 200 Fortune 1000 companies.

CyrusOne’s leading global platform of hybrid-cloud and multi-cloud deployments offers customers colocation, hyperscale, and build-to-suit environments, which help enhance the strategic connections of their essential data infrastructures and support the achievement of sustainability goals. CyrusOne data centers offer world-class flexibility, enabling clients to modernize, simplify, and rapidly respond to changing demands. Combining exceptional financial strength, a broad global footprint, and continued investment in key digital gateway markets, CyrusOne provides the world’s largest companies with long-term stability and strategic advantage at scale. For more information, please visit cyrusone.com (https://protect-us.mimecast.com/s/yRv0Cv2rY1irrOmMUQ2LCm?domain=cyrusone.com/) .

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

The law requires CyrusOne to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your Rights (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/EEOC_KnowYourRights.pdf)

CyrusOne will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/PayTransparencyPoster.pdf) for more information.

As a Federal Contractor, CyrusOne is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify. (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/EVerifyParticipationPoster.pdf)

About the Company

CyrusOne

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Senior Data Center Security Operations Technician

CyrusOne

Ashburn, VA

About the Company

CyrusOne

Resume Resources

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