Senior Deposit Operations Specialist

The Senior Deposit Operations Specialist is responsible for overseeing complex operational tasks related to deposit accounts, ensuring compliance with banking regulations, and maintaining efficient workflows within the deposit operations department. This role requires advanced problem-solving skills, leadership abilities, and a comprehensive understanding of deposit operations. The Senior Deposit Operations Specialist also acts as a key resource for training and mentoring team members while contributing to the overall efficiency and success of the department.

Key Responsibilities:

ACH

• Conduct ACH processing daily: ensure accuracy and verify receipt of incoming ACH files, ACH returns and reversal requests, and business client ACH files, balance collection and distribution of files, record and verify settlement dates, file totals to transmittals to ensure proper posting.
• Process and handle exception reports, Government Reclamations and Death notices.
• Reconcile GL accounts for ACH processing and generate corrections to internal GL and deposit clearing accounts as indicated by the reconciliations.

Plastic Card (ATM/Debit)

• Process disputes and chargebacks; monitor accounts for unusual activity and resolve member issues for debit.

IRA

• Maintain all IRA membership accounts for accuracy and completeness of year-end IRS tax reporting, process IRA death claims in a timely manner, administer the IRA program including the processing of new accounts, rollovers and withdrawals.
• Updates the IRA direct system with the core system to ensure accurate reporting.

Account Activity & Maintenance

• Provide overrides and provide support to Staff related to Deposit Operations.
• Monitor online account opening and new account documents and handles account exceptions per the Customer Identification Program (CIP). Report discrepancies immediately to the Deposit Operations Manager and assist in clearing discrepancies.
• Report closures, account abuse, and fraud to account verification companies.
• Verify, process and release wires.
• Process death claims, levies, garnishments and bankruptcy requests in accordance with department procedures

Other

• Process City of Boston pension and payroll ACH files
• Attend department meetings to ensure open communications of current issues and continued training in regulatory changes or new business products.
• Provide backup/feedback to all other Deposit Operations Specialists.
• Maintain and review operational workflows to ensure accuracy and efficiency.
• Conduct audits of deposit accounts and processes to identify and address discrepancies.
• Manage and perform complex deposit operations tasks, including account reconciliations, processing corrections, and handling escalated customer issues.

Qualifications:

• High School diploma, GED or foreign country equivalent
• A minimum of 3-5 years work experience; at least 2-years related experience in Credit Union Retail or Back Office Operations
• Proficiency with Microsoft Office and the ability to learn new software and applications
• Can perform responsibilities accurately and timely with little to no supervision and with minimal reminders and corrections
• Attention to detail and organization
• Clear, friendly, tactful and effective written and oral communication
• Critical thinking to evaluate sources of information and draw conclusion

Compensation + Benefits

• The salary range for this position is $55,000 to $60,000 per year, depending on experience and qualifications.
• Medical, vision, dental, HSA, 401k, paid time off, holidays