Senior Designer

• A link to your portfolio website or personal creative site
• A PDF or Google Drive folder with work samples
• Direct links to live social media content, campaigns, or accounts you have managed

Your portfolio should showcase strong website and graphic design skills layout, responsive design, and visual content creation using tools like Webflow, Adobe Creative Suite, or Figma. B2B websites, landing pages, or social media work is a plus.

As a Senior Lead Designer, you will be crucial in leading your team's technical functions and operational excellence. You are passionate about design, customer satisfaction, and operational efficiency. Leveraging your design expertise, you will collaborate with team members, implement innovative strategies, and build workflows to ensure clients consistently receive a delightful experience. You possess strong critical-thinking skills and the ability to lead by example, fostering an environment of growth and motivation within your team.

Responsibilities include, but are not limited to:

• Collaborate with Design Team leadership to identify and implement efficiencies at the team level.
• Collaborate with the Design Team leadership to suggest improvements and address client requests, differentiating between requests and bugs.
• Lead, manage, and mentor the Lead, Associate, and Contract Design Team members, ensuring adherence to industry best practices and company standards.
• Provide exceptional support to clients throughout the Design Pipeline, going above and beyond to ensure timely, accurate project completion.
• Refine processes and standard operating procedures (SOPs) with Design Team leadership.
• Master the functions and limitations of Webflow, WordPress, and Figma to understand and complete updates, changes, or questions asked by members of the Design Team.
• Coordinate with Design Team leadership to escalate and address client issues.
• Allocate and manage client email requests and phone calls among the team members, ensuring timely responses and service.
• Step into any Design Team role as needed to provide support when resourcing is required.
• Become an expert in the client project Design Process to complete assigned projects.
• Become proficient in search engine optimization (SEO) to assist with writing, implementing, and answering client questions surrounding custom SEO on client websites.
• Support and educate the Design Team to deliver world-class web designs and educate clients on digital marketing best practices.
• Maintain and communicate company expectations and goals to Design Team members.
• Serve as the point of contact for high-level technical design and customer service inquiries.
• Foster critical relationships within the organization for seamless transitions between departments and key accounts.
• Optimize training strategies and materials for Design Team ICs, to ensure proficiency in website design and client services.

Skills and Qualities We're Looking For

To excel in the Senior Lead Designer role, you should possess a blend of technical expertise, creative prowess, and strong interpersonal skills. Below are the key skills and qualities we seek:

Technical Proficiency

• Webflow and CMS Expertise: Advanced knowledge of Webflow and other Content Management Systems to build and manage dynamic websites.
• CSS and HTML: Strong understanding of CSS and HTML for customizing and optimizing website designs.
• Adobe Creative Suite: Proficient in Adobe Creative Suite (Photoshop, Illustrator, InDesign) for creating and editing high-quality design assets.
• Figma and Canva: Skilled in using Figma and Canva for quick design tasks and collaborative projects.
• AI-enabled: Comprehensive expertise in artificial intelligence applications and associated software solutions.

Design Skills

• Creative Problem Solving: Ability to think outside the box and develop innovative design solutions that meet client needs and project goals.
• Attention to Detail: Keen eye for detail to ensure all design elements are polished and aligned with brand standards.
• User-Centric Design: Focus on creating intuitive and engaging user experiences across all digital platforms.

Communication

• Excellent Verbal and Written Skills: Clear and effective communication with team members, clients, and stakeholders to convey ideas and gather feedback.
• Collaboration: Ability to work seamlessly with cross-functional teams, including marketing, development, and product design, to achieve project objectives.
• Client Interaction: Strong ability to interact with clients, understand their vision, and translate it into compelling design outcomes.

Customer Service

• Client-Centric Approach: Commitment to understanding and exceeding client expectations through exceptional design and support.
• Responsive and Reliable: Promptly addressing client inquiries and concerns to maintain high levels of satisfaction and trust.

Leadership and Mentorship

• Team Leadership: Proven experience in leading, managing, and mentoring a design team to foster growth and ensure high-quality deliverables.
• Motivational Skills: Ability to inspire and motivate team members, creating a positive and productive work environment.
• Process Improvement: Expertise in refining workflows and standard operating procedures (SOPs) to enhance team efficiency and project outcomes.

Organizational Skills

• Project Management: Strong ability to prioritize tasks, manage multiple projects simultaneously, and meet tight deadlines without compromising quality.
• Detail-oriented: Meticulous in organizing and managing resources, ensuring all aspects of the design process are executed smoothly.

Analytical Skills

• Critical Thinking: Ability to analyze design challenges, assess client needs, and implement effective solutions.
• SEO Knowledge: Understanding of search engine optimization (SEO) principles to integrate into website designs, enhancing visibility and performance.

Adaptability and Learning

• Continuous Learning: Eagerness to stay updated with the latest design trends, tools, and technologies to keep the team's skills sharp and relevant.
• Flexibility: Willingness to step into various design roles as needed, providing support and expertise across different projects.

By embodying these skills and qualities, you will contribute to our mission of delivering outstanding design solutions and exceptional client experiences.

Pay range: $70,000 - $90,000