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Senior Deskside Support Engineer - VIP End User Support

ICONMA, LLC
  • Jersey City, NJ
  • $15.92–$28.57 Per Hour
  • Quick Apply
19 days ago

Job Description

Our Client, an IT Services and Consultant company, is looking for a Senior Deskside Support Engineer - VIP End User Support for their Jersey City, NJ/ New York/ NY location.
 
Responsibilities:

  • Manage and Troubleshooting applications like outlook, excel etc
  • Work closely with offshore desktop engineering , helpdesk, IAM and other teams
 
Requirements:
  • Windows & MAC OS troubleshooting
  • Hardware & Peripheral support
  • VIP User handling
  • Good communication skills handling VIP and end users.
  • Hands on experience in hardware support (desktop /laptop, printers etc)
  • Printer installations
  • Conference room setup and testing
  • MAC OS setup and troubleshooting (important)
  • OS imaging using PXE, flash drive etc
  • Remote user support
  • Experience using ITSM tool
  • Ticket queue handling to adhere SLA commitments
  • Hardware inventory management
  • Win & Mac OS troubleshooting
  • Android & IOS support in configuring
  • Years of experience:   7.00 Years of Experience
 
Why Should You Apply?

Numbers & Facts

LocationJersey City, NJ
Salary$15.92–$28.57 Per Hour

Skills

  • Androidunmatched
  • Communication Skillsunmatched
  • Conference Managementunmatched
  • Customer Support/Serviceunmatched
  • Desktop Hardwareunmatched
  • Desktop PCunmatched
  • Hardware Administrationunmatched
  • Health Planunmatched
  • Help Deskunmatched
  • IT Service Management (ITSM)unmatched
  • Identify Issuesunmatched
  • Information Technology Consultingunmatched
  • Inventory Managementunmatched
  • Laptop PCunmatched
  • Mac Operating Systemunmatched
  • Microsoft Excelunmatched
  • Microsoft Outlookunmatched
  • Microsoft Windows System Administrationunmatched
  • Operating Systemsunmatched
  • Peripheral Hardwareunmatched
  • Printersunmatched
  • Service Level Agreement (SLA)unmatched
  • Software Administrationunmatched
  • Systems Administration/Managementunmatched
  • Technical Supportunmatched

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