Job Description
Our Client, an IT Services and Consultant company, is looking for a Senior Deskside Support Engineer - VIP End User Support for their Jersey City, NJ/ New York/ NY location.
Responsibilities:
- Manage and Troubleshooting applications like outlook, excel etc
- Work closely with offshore desktop engineering , helpdesk, IAM and other teams
Requirements:
- Windows & MAC OS troubleshooting
- Hardware & Peripheral support
- VIP User handling
- Good communication skills handling VIP and end users.
- Hands on experience in hardware support (desktop /laptop, printers etc)
- Printer installations
- Conference room setup and testing
- MAC OS setup and troubleshooting (important)
- OS imaging using PXE, flash drive etc
- Remote user support
- Experience using ITSM tool
- Ticket queue handling to adhere SLA commitments
- Hardware inventory management
- Win & Mac OS troubleshooting
- Android & IOS support in configuring
- Years of experience: 7.00 Years of Experience
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Numbers & Facts
| Location | Jersey City, NJ |
| Industry | Management Consulting Services |
| Salary | $15.92–$28.57 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | https://www.iconma.com/ |
Benefits
401K, Employee Referral Program, Life Insurance
About Company
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.
Skills
- Androidunmatched
- Communication Skillsunmatched
- Conference Managementunmatched
- Customer Support/Serviceunmatched
- Desktop Hardwareunmatched
- Desktop PCunmatched
- Hardware Administrationunmatched
- Health Planunmatched
- Help Deskunmatched
- IT Service Management (ITSM)unmatched
- Identify Issuesunmatched
- Information Technology Consultingunmatched
- Inventory Managementunmatched
- Laptop PCunmatched
- Mac Operating Systemunmatched
- Microsoft Excelunmatched
- Microsoft Outlookunmatched
- Microsoft Windows System Administrationunmatched
- Operating Systemsunmatched
- Peripheral Hardwareunmatched
- Printersunmatched
- Service Level Agreement (SLA)unmatched
- Software Administrationunmatched
- Systems Administration/Managementunmatched
- Technical Supportunmatched
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