Our Client, an IT Services and Consultant company, is looking for a Senior Deskside Support Engineer - VIP End User Support for their Jersey City, NJ/ New York/ NY location.
Responsibilities:
Manage and Troubleshooting applications like outlook, excel etc
Work closely with offshore desktop engineering , helpdesk, IAM and other teams
Requirements:
Windows & MAC OS troubleshooting
Hardware & Peripheral support
VIP User handling
Good communication skills handling VIP and end users.
Hands on experience in hardware support (desktop /laptop, printers etc)
Printer installations
Conference room setup and testing
MAC OS setup and troubleshooting (important)
OS imaging using PXE, flash drive etc
Remote user support
Experience using ITSM tool
Ticket queue handling to adhere SLA commitments
Hardware inventory management
Win & Mac OS troubleshooting
Android & IOS support in configuring
Years of experience: 7.00 Years of Experience
Why Should You Apply?
Health Benefits
Referral Program
Excellent growth and advancement opportunities
Numbers & Facts
Location
Jersey City, NJ
Skills
Androidunmatched
Communication Skillsunmatched
Conference Managementunmatched
Customer Support/Serviceunmatched
Desktop Hardwareunmatched
Desktop PCunmatched
Hardware Administrationunmatched
Health Planunmatched
Help Deskunmatched
IT Service Management (ITSM)unmatched
Identify Issuesunmatched
Information Technology Consultingunmatched
Inventory Managementunmatched
Laptop PCunmatched
Mac Operating Systemunmatched
Microsoft Excelunmatched
Microsoft Outlookunmatched
Microsoft Windows System Administrationunmatched
Operating Systemsunmatched
Peripheral Hardwareunmatched
Printersunmatched
Service Level Agreement (SLA)unmatched
Software Administrationunmatched
Systems Administration/Managementunmatched
Technical Supportunmatched
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