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Senior Desktop Support

Pyramid Consulting, Inc

Boston, MA

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JOB DETAILS
SALARY
$64,000–$65,000 Per Year
SKILLS
Analysis Skills, Artificial Intelligence (AI), Asset Management, Citrix Product Family, Clinical Support, Consulting, Customer Support/Service, Data Analysis, Desktop Administration, Desktop PC, Employee Benefits, Help Desk, Hewlett-Packard Hardware, Identify Issues, Incident Management, Incident Response, Information Technology & Information Systems, Maintenance Services, Management of Information Systems/Technology (MIS), Microsoft Active Directory, Microsoft Exchange Server, Microsoft Office, Microsoft Windows Operating System, Onboarding, Operating Systems, Operational Support, PC Hardware, People Management, Peripheral Hardware, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Procedure Implementation, Resource Management, ServiceNow, Shipping/Receiving, Short Messaging Service (SMS), Systems Analysis, Technical Support, Time Management, Training/Teaching, User Interface/Experience (UI/UX), VPN (Virtual Private Network), Work From Home
LOCATION
Boston, MA
POSTED
30+ days ago
Immediate need for a talented Senior Desktop Support. This is a Fulltime opportunity with long-term potential and is located in Boston MA (Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID: 26-13981

Pay Range: $64000 - $65000/annum.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:
  • Provide day-to-day IT support operations at clinical locations using the ServiceNow 
  • ticketing system which includes traveling on site to clinics.
  • Provide support for end-user experience - such as onboarding, technical installation 
  • of hardware, answering technical questions and following up with users.
  • IT Support for any escalations from a clinical location.
  • Diagnose, troubleshoot, and resolve a wide variety and range of hardware and 
  • software related problems with operating systems, applications (including vendor 
  • software packages), replacing parts as required.
  • Adapt to new technologies, process new information and help customers through 
  • technological changes. Improves and implements procedures as needed and/or 
  • assigned.
  • Assist the clinical staff by maintaining IT readiness for day-to-day operations.
  • Management of IT assets including
  • Receiving large orders of equipment
  • Manage assets at current storage locations.
  • Daily shipping of devices to locations on demand
  • Managing shipping and returns of assets from remote staff.
  • Support project work which includes but not limited to the following:
  • New product Rollouts
  • Department moves and buildouts.
  • Refresh of Desktop IT equipment.
  • Provide training and directions to other Desktop members as needed.
  • Provide feedback on staff to management.
  • Desktop Support provide technical support to the enterprise.
  • This function includes -employees working on incident management response and restoration; determination of 
  • issue priority, provisioning, and service request fulfillment; installations, upgrades, and 
  • releases/deployments; and problem management analysis and resolution.
Key Requirements and Technology Experience:
  • Must have skills: - DESKTOP, SERVICENOW, WINDOWS, HARDWARE. 
  • Support Remote and Work-From-Home Staff
  • Be proficient in oral and written communication
  • Have skills in data analysis and solution development
  • Effective time and resource management
  • Strong deductive skills for system analysis and problem-solving
  • Ability to manage multiple activities
  • Advanced proficiency with Microsoft Office, Windows OS, HP hardware, and related 
  • technologies.
  • Analyzes and investigate complex IT issues as they arise
  • In-depth knowledge of PC hardware and peripherals.
  • Experience with Windows OS, Imaging, Active Directory, Exchange, VPNs, Citrix, Data 
  • Migration.
Our client is a leading IT Industry and we are currently interviewing to fill this and other similar fulltime positions. If you are interested in this position, please apply online for immediate consideration.
 
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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About the Company

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Pyramid Consulting, Inc

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