2nd Level Support, Android, Audiovisual, Communication Skills, Computer Software, Computer Systems, Customer Support/Service, DNS (Domain Name System), Desktop Administration, Desktop PC, Device Drivers, Disaster Recovery, Documentation, Documentation Standards, Firewalls, Hardware Upgrades, Help Desk, ITIL (IT Infrastructure Library), Incident Management, Installation Guide, Interpersonal Skills, Knowledge Base, Laptop PC, Local Area Network (LAN), Mac Operating System, Maintenance Services, Microsoft Active Directory, Microsoft Office, Microsoft Windows Operating System, Mobile Applications, Mobile Devices, Network Configuration Management, Network Support, Operating Systems, PC Hardware, PC Software, Peripheral Hardware, Presentation/Verbal Skills, Printers, Printing, Problem Solving Skills, Service Delivery, Service Level Agreement (SLA), Software Configuration Management, Software Installation, Standard Operating Procedures (SOP), Standards Development, Systems Administration/Management, Team Lead/Manager, Technical Support, VoIP (Voice over IP), Wide Area Network (WAN), Wireless Software, Writing Skills