Senior Desktop Support Engineer

Northwest Center is seeking an experienced and service-minded Senior Desktop Support Engineer to provide end-user technology services and support across our locations. As an $80M nonprofit social enterprise with a diverse workforce of more than 900 employees, we depend on technology to connect people, streamline operations, and deliver technology services at scale. 

Working as part of a small team, this role will focus on designing, implementing, and supporting a secure, modern, and reliable endpoint environment for all users in a primarily Microsoft and Apple iOS environment.

An ideal candidate for this role will be able to use their strong problem-solving and communication skills to leverage their technical expertise to deliver strong results and excellent customer service. 

Location: SeaTac and Seattle, WA | Hybrid  

Wage Range: $102k -  $128k Annual Salary  

Schedule: Monday – Friday; 8 am – 5 pm 

Benefits    

• Comprehensive Medical, Dental, Vision, Disability, and Life Insurance, effective the month after 30 days of employment
• 17 Accrued Paid Time Off Days Annually 
• 7 Paid Holidays + 1 Day of Floating Holiday; 2 Floating Holiday days annually after one year
• Parental Leave & Paid Compassion Leave
• Retirement 401(K) with a company match
• Employment Assistance Program (EAP) via Spring Health
• Mental Wellness Program, including six free therapy sessions per year
• Opportunity to become a mentor or mentee through NWC’s Mentorship Match program
• Wellness Reimbursement Program - $25/month
• Student Loan Contribution Program - $50/month
• Pet Insurance Discount Program

Check out the entire list of benefits Northwest Center has to offer here: https://nwcbenefits.hrbenefits.net/   

Key Responsibilities 

• Configure, deploy, maintain, and support desktop, laptop, tablet, peripheral, network (wired/wireless), and other endpoint technologies in a Microsoft and Apple iOS environment
• Lead the design and management of standard endpoint build configurations using modern provisioning tools (e.g., Microsoft Intune, Autopilot)
• Define and enforce endpoint configuration standards, security baselines, and compliance policies using Intune configuration profiles, Group Policy, and related technologies
• Administer Microsoft-centric endpoint management platforms for device configuration, compliance enforcement, patching, and software distribution
• Support and maintain the Microsoft Teams environment and capabilities, including policies, add-ins, plugins, and user experience considerations
• Provision, configure, secure, and support corporate mobile devices, including enrollment and policy enforcement
• Manage and administer user accounts, permissions, and access controls in Entra ID
• Provide end-user support by monitoring ticket queue and delivering high-quality technology support in person, by phone, via chat, or email to both onsite and remote end users
• Coordinate workstation installations, upgrades, moves, and hardware refreshes for new hires, office changes, and general lifecycle management
• Act as a Level III team escalation resource for complex endpoint and application issues, identifying root causes and driving permanent, documented fixes
• Coordinate and collaborate with vendors to ensure delivery and support of managed/outsourced IT services
• Mentor and support team members to promote engineering best practices, documentation, and knowledge sharing
• Develop and maintain IT documentation, including technology standards and configurations, SOPs, and end-user knowledge base articles

Requirements 

• Associate’s Degree or higher, or equivalent work experience
• 5+ years of experience in desktop support and/or endpoint engineering role
• Strong knowledge of PC hardware, Windows operating systems, wired/wireless networks. HW/SW troubleshooting, and technology lifecycle management
• Deep hands-on experience with Microsoft endpoint, configuration, security, and identity management tools, including Intune, Autopilot, Defender 
• Well-versed in networking fundamentals and remote support tools 
• Experience with vulnerability management, patching, and compliance reporting  
• Ability to manage multiple priorities in a regulated environment 
• Familiarity with common IT compliance models, i.e., HIPAA, GDPR, ISO27001, SOC 2 
• Strong customer service, written and verbal communication skills 

Northwest Center is committed to offering reasonable accommodation to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at jobs@nwcenter.org.    

At Northwest Center, we do not just accept diversity and inclusion — we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together. 

We believe that curiosity and critical thinking are essential to dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans’ status.