Want to know if you’re a fit?
Upload your resume and let our AI show you.
Upload your resume and let our AI show you.
Skills
- Administrative Skillsunmatched
- Analysis Skillsunmatched
- BIOS Softwareunmatched
- Business Servicesunmatched
- Communication Skillsunmatched
- Computer Hardwareunmatched
- Computer Systemsunmatched
- Computer Workstationsunmatched
- Consultingunmatched
- Customer Support/Serviceunmatched
- Desktop Administrationunmatched
- Desktop Hardwareunmatched
- Desktop PCunmatched
- Device Driversunmatched
- Hardware Administrationunmatched
- Help Deskunmatched
- Identify Issuesunmatched
- Interpersonal Skillsunmatched
- Laptop Hardwareunmatched
- Laptop PCunmatched
- Microsoft Officeunmatched
- Microsoft Outlookunmatched
- Microsoft Product Familyunmatched
- Microsoft Windows Operating Systemunmatched
- Microsoft Windows System Administrationunmatched
- Network Connectivityunmatched
- Peripheral Hardwareunmatched
- Problem Solving Skillsunmatched
- Software Administrationunmatched
- Software Installationunmatched
- System Center Configuration Manager (SCCM)unmatched
- Systems Administration/Managementunmatched
- Systems Maintenanceunmatched
- Team Playerunmatched
- Technical Supportunmatched
Description
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.
Job Title: Senior Desktop Support Tech 2
Location(s): Richmond, VA
Job Summary:
Seeking an experienced Senior Desktop Support Technician to provide enterprise desktop support, hardware and software troubleshooting, workstation deployments, and end-user technical assistance. The ideal candidate will have strong Microsoft desktop support experience, excellent troubleshooting abilities, and outstanding customer service skills.
Key Responsibilities:
- Provide desktop and laptop support for end users.
- Install, configure, troubleshoot, and maintain Windows workstations.
- Perform laptop refresh, deployment, and replacement activities.
- Troubleshoot hardware, software, BIOS, drivers, and peripheral issues.
- Provide remote support using enterprise management tools.
- Configure and support Microsoft Office, Outlook, and Microsoft 365 applications.
- Diagnose and resolve desktop, network connectivity, and application issues.
- Install software updates and maintain system configurations.
- Deliver exceptional customer service while resolving technical issues.
- Collaborate with IT teams to ensure reliable desktop operations.
- Learn and support new technologies as required.
Required Skills:
- Strong experience supporting Microsoft Windows 11 or later.
- Experience supporting Microsoft Office, Outlook, and Microsoft 365.
- Knowledge of desktop and laptop hardware, peripherals, and networking.
- Experience performing laptop refresh and workstation deployments.
- Hands-on experience with SCCM/SMS.
- Experience using remote support tools such as SCCM, Remote Desktop, and Dameware.
- Strong understanding of computer hardware, drivers, BIOS, and software installation.
- Excellent troubleshooting and problem-solving skills.
- Strong analytical and teamwork abilities.
- Excellent customer service, communication, and interpersonal skills.
- Willingness to learn and adapt to new technologies.
Interview Process:
- Initial virtual/web interview.
- Final in-person interview (required before an offer can be made).
Additional Information:
- 100% onsite position from Day 1.
- Parking is not provided for contractors.
Skills:
| Skill | Required / Desired | Amount | of Experience | Expertise Rating | Move | ||
| Strong working knowledge of computer systems, hardware, and software, including drivers and bios | Required | 4 | Years | ||||
| Excellent problem-solving, analytical, and team-working skills | Required | 4 | Years | ||||
| Excellent communication and interpersonal skills. | Required | 4 | Years | ||||
| demonstrated ability to obtain feedback from customers to improve training methods. | Required | 4 | Years | ||||
| Running reports and analyzing common complaints and problems. | Required | 4 | Years | ||||
| An openness to learning new technologies. | Required | 4 | Years |
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
Numbers & Facts
| Location | Richmond, VA |
| Industry | Staffing/Employment Agencies |
| Company Size | 500 to 999 employees |
| Website | http://www.ampcus.com |
About Company
Ampcus Inc is a global technology and business consulting firm specializing in Digital Transforrmation, Big Data, Analytics, Cyber Security, Testing, IV&V, Infrastructure Management and Enterprise Solutions. Ampcus Inc is an SBA 8(a) certified Women and Minority Owned global Provider of broad range of consulting Services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, their goals become our goals. We are an ISO 9000, ISO 20000, ISO 27000 and CMMi Level certified company.
Ampcus consultants have significant business, engineering and technology experience. Our consultants have over 20 years of business experience and an average of over 10 years of engineering and technology experience. This means that the project teams understand how systems work and how the technology impacts the business processes of organizations.
We believe that success of an engagement is determined by strong project management, clear communication and mutual commitment working collaboratively. Our methodology begins by listening to the customer needs, then working with their teams to gain a clear understanding of the requirements, while providing a knowledge transfer of best practices for the organization. As a recognized leader providing customized software services, management and engineering solutions to companies around the world, our ability to deliver is a "granted" that makes companies put their trust in us to answer their day-to-day business challenges and put them on a path for greater success. We are the choice for our clients because we look at our clients business from a growth perspective.
Industry: Information Technology and Services
Specialties: Digital Transformation, Big Data and Analytics, Infrastructure Management Services, Testing and IV&V, Cyber Security, Active Directory and E-mail Infrastructure, Project Management, Training, and ERP, CRM. EAI, BI