OverviewSenior Developer - CX- Oracle Service Cloud role at PlanIT Group, LLC. This posting describes responsibilities, qualifications, and expectations for the Senior Developer - CX- Oracle Service Cloud.Engage with clients and utilize best practices to address business needsServe as the Senior Developer for OSvCResponsible for technical features and storiesAnalyze the impacts of work being performed and recommend solution improvementsFacilitate and lead work groups or demos and work productively with a wide range of peoplePrepare, write, and review system documentationContinually assess, document, and analyze client gains in efficiency and effectiveness and recommend best practicesProvide decision support and have ownership of customer information analysis, ad hoc reporting and business success measurementsAnalyze agent and system efficiency to identify performance gapsCreate custom reports and dashboards as neededUpdate mobile applications for both iOS and Android utilizing Oracle Mobile Application Framework (Oracle MAF)Perform application administration functions such as user profile management, permissions, data rules, configuration changes, and activation of new featuresLocation/TypeRemote, with some travelCitizenshipUS CitizenQualifications For Success10+ years of OSvC Developer experience including Oracle APIsAgent Desktop, Workspaces & Workflows, CPM, Agent Scripting, Knowledge Management, Rules, UI customization, Analytics, Custom Objects, ROQLExperience defining and completing add-ins and custom developments leveraging the OSvC framework (.net/JavaScript)Experience Solutioning in Oracle Service Cloud architecture layers—specifically OIA, OSVC, and UI/UX layers (Widget Framework)Knowledge of Oracle Policy Automation (Intelligent Automation), Oracle Knowledge Advanced, Social Relationship Management and Oracle Mobile service cloud and Chat BotExtending, customizing, and developing Oracle Service cloud Widgets (Chat, Knowledge, Email etc.)Technical experience in configuring Oracle/RightNow CX components and Business rulesExperience integrating OSvC into COTS platformsExtensive experience integrating OSvC into Cloud telephony platforms between voice systems, digital channels, and CRM — such as Genesys, IVR technologies, SMS channel, and CTI toolbar optionsLead the identification, development, and documentation of business requirements/processes, solution design, delivery, testing and trainingPerform root cause analysis and troubleshooting of technical issuesExperience working across the business and communicating with stakeholders of all levelsSolutioning end-to-end implementations involving multiple systemsIntegration leveraging SOAP/REST APIs in the context of Oracle Service Cloud (RightNow CX)Should have experience handling complex UI customization, complex integrations and data migrationKnowledge of integrations with other systems using middlewareKnowledge of Oracle Mobile Application Framework (Oracle MAF) would be a plusEnd-to-End implementation of at least 3 projects would be a plusOracle Service Cloud-certified would be a plusSeniority levelMid-Senior levelEmployment typeFull-timeJob functionInformation TechnologyReferrals increase your chances of interviewing at PlanIT Group, LLC by 2xSign in to set job alerts for "Oracle Developer" rolesWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.J-18808-Ljbffr
PLANIT Group is a fast-growing global technology consulting firm dedicated to delivering innovative solutions to our clients that drive results. We collaborate with our partners and customers to help them improve performance, efficiency, and quality. Our team delivers innovative solutions and services - including management consulting, systems integration, ERP solutions, enterprise architecture, communications, and infrastructure services. We focus on delivering value and driving increased productivity and efficiencies for our clients’ mission. Our extensive experience in the Federal, Defense, Intelligence, State, Local, Healthcare and Commercial industries delivers proven results and accelerated benefits.
Clients engage PLANIT for our expertise, innovative approach, and our exceptional team. We promote a creative, client-centric work environment and culture, striving to provide challenging and rewarding opportunities for our company’s employees and partners. Integrity and innovation are the core principles of our company philosophy. Our customers engage us to create solutions to complex mission challenges, and PLANIT delivers. For more information, visit http://www.planitgroup.com/. Innovation. Integration. Integrity.