Responsibilities Build and maintain the Foundation's CRM infrastructure to support reliable, scalable donor and fundraising operationsSupport the configuration and ongoing administration of the CRM, including custom objects, properties, pipelines, workflows, automations and user permissionsBuild and maintain backend data structures and system architecture to support evolving organizational needs and decision makingDevelop and optimize workflows, automations and integrations to improve efficiency and data flow across systemsManage CRM system operations and data integrity to ensure stability, reliability and effective daily functionalityEnforce data governance standards to ensure accuracy, consistency, security and integrity of data across systemsOversee ongoing CRM administration including user access, system configuration updates and data flow across systemsTroubleshoot and resolve issues related to CRM configuration, automations, integrations and connected systemsBuild and maintain reporting tools, dashboard and KPI models to enable data-informed decision makingDevelop and maintain Qlik Sense dashboards, data models, reporting tools and KPIs to provide insights for development effortsSupport teams in defining reporting needs, metrics and KPIs across the development operations departmentDrive system adoption and process improvement initiativesProvide system support and training to ensure consistent use of CRM toolsProvide training and day-to-day support to non-technical users on CRM functionality, automations analytics and reporting toolsDevelop documentation and guidance to support consistent system use and data entry standardsPerform other duties as assignedRequirements Demonstrated experience working with CRM platforms, including system configuration, automation and user access managementAbility to design and maintain CRM data structures and models that support reporting and operational needExperience developing dashboards, reports and analytical models using BI and data visualization tools (Qlik Sense, Tableau or Power BI)Demonstrated knowledge of process improvement, with the ability to streamline operations, optimize efficiency and improve data integrity through effective data cleansing and government practicesWorking knowledge of SQL, data transformation and data pipeline concepts (ETL/ELT)Excellent verbal and written communications skills, with the ability to work autonomously and in a cross-collaborative environment while optimizing team productivityAnalytical and problem-solving skills, with a methodical approach to systems administration and operational process review, supported by a strong attention to detailAbility to translate business needs into practical, scalable technical solutions in a fast-paced environmentUnderstanding of nonprofit development operations, including donor stewardship, fundraising processes, and accreditation practices, with the ability to support data structures that enable these functionsAbility to maintain strict confidentiality with privileged information.#J-18808-Ljbffr