Senior Digital Communications Consultant

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

BASIC FUNCTION

This position is responsible for implementing and delivery of a digital communications strategy for one or more customer facing portals (member, provider, employer, broker, or employee) which supports the enterprise business plan; implementing the determined strategy; handling the day-to-day operations of the digital communications development and operation team; and ensuring the realization of anticipated benefits. Role requires some support from manager and/or team SME and may need guidance on specific products, portal, processes, etc. This editorial role focuses on content coordination, editing and project management to publish clear and concise messaging in the right digital communications channel to meet business goals and stakeholder needs.

NOTE: in-office visibility is required three days per week, working from home the other two days; relocation is NOT available; sponsorship (either now or in the future) will NOT be extended ~

REQUIRED JOB QUALIFICATIONS

• Bachelor's Degree
• Three (3) years' experience developing web analytics/e-business reports OR diverse business and technology experience understanding of the business and industry the technology is supporting OR usability concepts and various qualitative and quantitative user research methodologies OR electronic marketing technology, customer relationship management (CRM), and integrated marketing strategies OR experience in a web production environment
• Understanding of current and emerging digital communications channels and related technologies (i.e., Web 2.0, social media, email marketing, and analytics tools)
• Experience compiling relevant data for the purposes of reporting on digital campaign results and enabling insights for future tactic enhancements
• Knowledge of segmentation and testing strategies
• Leadership and innovation skills
• Ability to work both collaboratively and with limited direction
• Clear and concise verbal and written communication skills to include editing, and storytelling
• Organizational skills and attention to detail and solid project planning skills with the ability to manage multiple projects at one time
• Experience building working relationships across all levels of the organization
• Experience with MS Office Products (Word, Excel, PowerPoint, Publisher, Access, Teams, OneDrive)

PREFERRED JOB QUALIFICATIONS

• Knowledge of search engine optimization, tagging and source codes
• Bachelor's degree in Journalism, Marketing, Communications or related field
• Experience in health insurance, health care or other highly regulated industry
• Some knowledge of marketing delivery platforms and content management systems is a plus

NOTE: in-office visibility is required three days per week, working from home the other two days; relocation is NOT available; sponsorship (either now or in the future) will NOT be extended ~

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

Pay Transparency Statement:

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Base Pay Range

$55,900.00 - $123,500.00

Exact compensation may vary based on skills, experience, and location.