Senior Digital Product Manager

Job Description

At SquareTrade, Inc. d/b/a Allstate Protection Plans ("Allstate Protection Plans"), we help our customers when they need us most. As the market leader of protection plans, we touch the lives of millions of people across the world. Our success is due to our focus on delivering great service to our customers through a modern, digital platform.

We are looking for an experienced Senior Digital Product Manager to independently lead strategic initiatives across media‑driven experiences and enterprise trust & safety capabilities.

This role requires a high degree of autonomy, with the expectation that you can independently own your product area from end‑to‑end and consistently drive progress with minimal oversight.

You will shape how we leverage media to simplify the claim journey while ensuring trusted interactions across the ecosystem, operating at the intersection of customer experience innovation and platform integrity.

As a Senior Digital Product Manager, you will fully own the strategy, vision, roadmap, delivery, and lifecycle management of your product, ensuring all efforts drive measurable business outcomes and maximize enterprise and customer value.

In this role, you will operate as the primary point of accountability across operations, customer experience, and technology by driving alignment, resolving conflicts, and ensuring consistent forward progress for your product area. You will partner with subject matter experts to understand challenges, validate assumptions through discovery, and translate insights into clear priorities. You are expected to navigate complex stakeholder dynamics, make confident decisions, and independently drive initiatives forward while ensuring alignment across stakeholders.

Beyond discovery, you will partner with engineering and global product teams to drive solutioning and reimagine the experience. In this high-impact role, you'll define desired outcomes, enable teams to deliver best-in-class customer and agent experiences, and directly influence business outcomes through measurable results.

What's Great About This Role?

• Shape the future of AI‑powered claim experiences by leveraging customer- provided signals (e.g. media today, broader inputs tomorrow) to drive smarter, more automated decisions and faster paths to resolution
• Operate with high ownership and autonomy while leading visible, high-impact initiatives across the organization
• Align product vision and roadmap with enterprise goals and evolving customer needs to drive next-generation claim experiences
• Influence senior stakeholders and align cross-functional teams around clear priorities and measurable outcomes
• Transform complex workflows and systems into seamless, intuitive customer experiences

You're A Great Candidate If You:

• Have deeply curious, empathetic and customer obsessed mindset
• Are highly self-directed, owning product initiatives end-to-end from vision through execution without needing day-to-day guidance
• Demonstrate a strong bias for action proactively identifying opportunities, surfacing risks early, and speaking up to drive decisions forward
• Excel at influencing and challenging stakeholders, navigating complex dynamics, and resolving misalignment with confidence
• Able to navigate ambiguity and evolving problem spaces to set clear direction, make informed decisions without complete information, and drive data-informed improvements in customer experiences
• Break down complex problems into clear priorities and deliverables, ensuring consistent progress and execution
• Are metrics-driven, using KPIs, customer feedback, and data insights to inform backlog prioritization and product strategy
• Engage in discovery and test-and-learn activities to validate assumptions and guide product direction