Senior Director, Account Executive Operations (Remote-Eligible)

The Senior Director, Account Executive Operations provides executive leadership and strategic vision for the operational business support of our most critical partners. This role is fundamentally about organizational leadership—building scalable structures, defining the operating rhythm, and deeply investing in the coaching and development of a multi-layered team. As a leader of leaders, you will design the frameworks that guide daily operations, drive enterprise-wide process improvements, and serve as the executive sponsor for complex partner relationships.

We are seeking a highly structured, transformative leader who thrives on mentoring teams, creating clarity out of ambiguity, and fostering a high-performance culture across the operations organization.

Core Responsibilities

• Executive Leadership & Coaching: Direct, mentor, and coach a multi-layered team of operational leaders (Managers and Directors). Foster a culture of continuous feedback, prioritize leadership development, and build robust succession plans.
• Organizational Design & Structure: Design, implement, and govern comprehensive operational frameworks and standard operating procedures (SOPs). Bring rigorous structure to the department by establishing clear roles, responsibilities, and standardized workflows.
• Strategic Partner Management: Serve as the executive sponsor and ultimate point of escalation for the network’s top-tier, highest-impact strategic partners, managing relationships at the C-suite level.
• Operational Excellence & Risk Mitigation: Define the overarching strategy for mitigating operational gaps and system risks. Oversee the deployment of enterprise-wide initiatives to eliminate failure modes and ensure absolute compliance and documentation integrity.
• Cross-Functional Vision: Champion the full life-cycle of complex, cross-functional transformations. Partner with executive stakeholders across Product, Tech, and Sales to sponsor system enhancements, tool rollouts, and long-term capability building.
• Performance Strategy: Define the key performance indicators (KPIs) and operational metrics for the entire department. Leverage executive-level dashboards to drive continuous improvement, operational efficiency, and resource alignment with corporate goals.
• Change Management: Lead the organization through periods of growth and change, ensuring comprehensive training, change readiness, and adoption strategies are effectively executed.
• Client Engagement: This is a highly visible, client-facing executive role requiring approximately 25-30% travel.

Basic Qualifications:

• High School Diploma, GED or equivalent certification
• At least 10 years of account management, operations, or relationship management experience within the financial services or payments industry
• At least 8 years of people leadership and performance management experience

Preferred Qualifications:

• Bachelor’s or Master’s Degree 
• 12+ years of account management, operations, or relationship management experience within the financial services or payments industry
• 10+ years of senior leadership experience, specifically focused on coaching leaders, organizational design, and scaling complex operational teams
• Demonstrated expertise in strategic planning, capability building, and managing executive-level client relationships within the South American market
• 5+ years of change management experience

Capital One is open to hiring a Remote Employee for this opportunity.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $238,700 - $272,400 for Senior Director Client Support

Remote (Regardless of Location): $217,000 - $247,700 for Senior Director Client Support

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website(opens in new window). Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.