Senior Director, ACO Network Performance

Senior Director, ACO Network Performance at Sound Physicians

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Senior Director, ACO Network Performance

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Insight. Partnership. Purpose.

At Sound Physicians, our shared services and business teams play a vital role in advancing our mission to improve healthcare outcomes. Whether youre in finance, human resources, marketing, IT, operations, or talent acquisition, your work supports the clinicians who care for patients in communities across the country. You bring strategic thinking, operational excellence, and a deep commitment to service-ensuring our organization runs smoothly, grows responsibly, and innovates with purpose.

We are a remote-first national team, united by technology, collaboration, and a shared sense of purpose. While our clinicians deliver care locally, we stay connected and aligned-so they can focus on what matters most: improving lives at the bedside.

• Schedule: Full Time
• Work Arrangement: Remote
• Salary: $140000 - $170000

Success Profile

What makes a successful Senior Director, ACO Network Performance? Check out the traits we're looking for and see if you have the right mix.

• Customer-Focused
• Collaborative
• Resourceful
• Self-Starter
• Compassionate
• Curious

Senior Director, ACO Network Performance

United States

ATS:

UKG

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Category:

Accountable Care Org

About Sound

Founded in 2001 and headquartered in Nashville, TN, Sound Physicians is a nationally respected, physician-led medical group practicing in 400+ hospitals across 45 states. Our team of 4,000+ clinicians and 1,000+ business professionals across the country is united by one mission: to build exceptional clinical partnerships that unlock quality, affordable, dignified care for everyone - no matter who they are or where they live. With physician-led clinical teams and more than two decades of operational expertise, we've refined what it takes to consistently deliver exceptional care in hospital medicine, emergency medicine, critical care, anesthesia, and telemedicine.

Why join us?

• A remote-first culture that values flexibility and collaboration
• Opportunities to grow your career while making a real impact
• A team that champions inclusivity, innovation, and excellence

Whether working virtually or onsite at one of our practices, you'll be part of a purpose-driven organization shaping the future of healthcare.

Sound Physicians offers a competitive benefits package inclusive of the items below, and more:

• Medical insurance, Dental insurance, and Vision insurance
• Health care and dependent care flexible spending account
• 401(k) retirement savings plan with a company match
• Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sounds PTO policy
• Ten company-paid holidays per year

About the Role

The Sr. Director, Network Performance is the senior accountable leader for a strategic partner portfolio within Sounds ACO. This role combines cross-portfolio performance ownership with pod-level people leadership and function-level contribution to Sounds Network Performance operating model. The Sr. Director serves as a trusted strategic advisor to clinical and facility partners and as a thought partner to Sounds executive team on network-level performance strategy.

Essential Duties and Responsibilities

Portfolio Performance Leadership:

• Owns projected clinical improvement savings, AWV completion, and telemedicine adoption outcomes across a multi-partner-type portfolio (clinical groups, post-acute facilities, or combined). Sets the performance strategy for the portfolio and drives execution through direct team leadership and partner-facing engagement. Accountable for retention of strategic accounts.

Network Performance - QIN Dyad Partnership:

• Operates in a dyad model with assigned Quality Improvement Nurses (QINs) and leads the dyad structure across the pod. Network Performance owns partner relationship, performance strategy, governance, operational execution, and commercial levers of the partnership. The QIN owns clinical quality standards, care model integrity, coding and documentation quality, and clinical outcome metrics. The dyad jointly delivers partner performance through the MPR and JOC cadence, with shared accountability for overall partner success and distinct ownership of respective lanes.

People Leadership and Pod Operations

• Leads a pod of Directors and Managers. Owns talent development, performance management, hiring, and pod-level operating cadence. Accountable for team retention, capability progression, and readiness of Director-track talent for promotion.

Network Performance Framework Contribution

• Contributes to and owns segments of Sounds Network Performance operating model - MPR framework, Partner Termination SOPs, governance artifacts, Copilot Studio agent expansion, and cross-pod standardization. Represents Network Performance in the Internal Performance Committee (IPC) and supports Contract Committee and SteerCo preparation.

Executive Partner Engagement

• Serves as Sounds senior relationship owner for Too-Big-To-Fail (TBTF) partners within the portfolio. Leads Joint Operating Committee (JOC) governance, executive escalation, and strategic account planning. Anchors Sounds "What does Sound see that I dont?" posture at the partner executive level.

The Details: A successful candidate will have a demonstrated track record of a combination of these values, knowledge, experience and competencies:

Values

• Collaborative: Demonstrates the ability to work well with others to accomplish a goal and get the work done; takes opinions of others into consideration; includes others in the decision-making process.
• Persistent: Demonstrates the ability to "keep at it" even when obstacles or challenges are present; returns to the work at hand after a change of course.
• Team Player: Proactively seek to work with others to accomplish a common goal. Willingness to share challenges and successes with others.
• Trustworthy: Demonstrates a high degree of integrity; keeps confidences; does what they say they will do.
• Resourceful: Proactive willingness to utilize available information and tools to figure things out.

Knowledge, Skills, and Abilities

• Demonstrated cross-portfolio fluency across clinical and facility partner contexts
• Senior-level relationship ownership with clinical executives and facility operators
• Fluency in CCLF, QEXPU, quality registry data, and ACO financial mechanics (shared savings, PMPM, gross savings bridges)
• Fluency in ACO contract structure variance (PA Clean TIN, PSA Sound ACO TIN, LTCF OE Participant Agreements)
• People leadership - hiring, coaching, performance management, and retention
• Governance participation - IPC, Contract Committee readiness, and SteerCo-level synthesis
• Strategic advisor posture - the partner experience is "Sound sees something I dont," not "Sound is helpful when I call"
• Demonstrated performance outcomes in at least two of: projected savings generation, quality composite improvement, utilization management, partner retention in value-based contracts
• Working knowledge of Medicare ACO models, MSSP mechanics, and post-acute care operations

Education and Experience

• Bachelors degree in business administration, healthcare administration, public health, or related field required
• 8+ years in ACO, value-based care, or population health
• 3+ years leading direct reports in a partner-facing or network role

Salary Range

• This position offers an annual salary range of $140,000 to $170,000, as well as a bonus opportunity outside of base pay. Exact salary will depend on the candidate's experience, education and geographic location.

Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws.

This job description reflects the present requirements of the position.  As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.

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Your role as a Care Catalyst

• We Lead with Purpose:

You help clinicians focus on care by managing the essential business functions that keep our organization running-whether its recruiting top talent, ensuring accurate billing, streamlining credentialing, supporting learning and development, or enabling technology. Your work behind the scenes powers our mission and drives operational excellence.

• We Build Meaningful Connections:

You collaborate across shared services teams and with clinical partners to deliver seamless support. Whether youre designing a campaign, processing claims, onboarding a new clinician, or enhancing internal systems, your work builds trust and enables success.

• We Support Care, Nationwide and Locally:

As a remote-first national team, you provide centralized support that empowers clinicians to deliver care in their local communities. Through technology, communication, and shared purpose, we stay connected and responsive to the needs of those on the front lines.

• We Grow Together:

You develop specialized expertise, strengthen cross-functional partnerships, and make a lasting impact. Because investing in our people-whether clinical or corporate-is how we deliver uncompromising care.

Hear from our team

• "As an employee of Sound Physicians for over 10 years, what I truly enjoy is the people and the culture. There's a strong sense of trust and collaboration, and I feel genuinely supported as a colleague. Leadership is approachable, ideas are welcomed, and there's a real focus on growth and development. It's rewarding to work for an organization that invests in its people and stays true to its mission. I'm proud of the work we do and the team I get to do it with."

Amber Dean,

Senior Staffing Manager

• "What drew me to Sound is simple: business leaders here actually make an impact. We're solving real problems, strengthening infrastructure, and shaping how care is delivered. It's energizing to know the work you do on the business side genuinely helps clinicians and patients every day."

Courtney Reun,

Vice President, Talent Attraction & Experience

Rewards

• Remote first environment

• Work-Life Balance

• Medical, Dental and Vision Insurance

• Lifestyle Spending Account

• 401K with company match

• Paid time off starting with 15 days off + 10 company-paid holidays

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1222 Demonbreun Street, Suite 1601

Nashville, TN 37203

855-768-6363

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