Senior Director, Change Management and Associate Engagement

Job Summary

As part of Marriott's Change Management and Associate Engagement team, the Senior Director, Change Management and Associate Engagement plays a pivotal role in advancing enterprise-wide transformation and elevating the associate experience. This leader will serve as a trusted change advisor, partnering across HR Centers of Excellence (COEs), including Associate Development, Talent Management, and Organizational Capability, to support the successful design and implementation of high-impact strategies that reshape how Marriott develops talent, builds leadership capability, and delivers learning at scale.

In addition to leading end-to-end change management and associate engagement strategy across priority initiatives, this position will support the preparation of Board-level materials and strategic updates on behalf of Human Resources. The role demands a high degree of cross-functional collaboration, strategic thinking, and executive presence. The Senior Director will also manage a high-performing team, cultivating a culture of curiosity, courage, and connectedness, empowering team members to grow, challenge the status quo, and work boldly and collaboratively in support of Marriott's transformation.

Key Responsibilities

Change Management Leadership

• Lead change management strategy, planning, and execution across global learning, talent, and capability-building programs.
• Translate HR and business priorities into comprehensive change and engagement plans that accelerate adoption and sustain impact.
• Guide senior stakeholders through the change journey with clear messaging, alignment, and sponsorship strategies.
• Build repeatable frameworks and scalable toolkits that support organizational change across disciplines and business units.
• Conduct impact assessments, readiness analyses, stakeholder interviews, and journey mapping to inform tailored interventions.
• Define and monitor adoption, utilization, and sustainment metrics to measure success and enable course correction.

Associate Engagement & Communications

• Design and deliver associate engagement strategies for transformational HR and enterprise initiatives.
• Develop compelling communications tailored for a range of audiences; from senior executives to frontline associates, leveraging storytelling and digital engagement tools.
• Manage internal platforms and communication assets, including MGS presence, DLZ activations, toolkits, and cascade materials.
• Integrate data and insights from Talent Analytics to inform messaging and enhance engagement effectiveness.
• Equip leaders and people managers to serve as effective communicators and champions of change.

Executive & Board-Level Support

• Prepare high-impact presentations, reports, and briefings for Board meetings and senior leadership updates, on behalf of the CHRO and EVP, Global Operations Services.
• Ensure complex strategies and progress updates are communicated in a clear, concise, and visually compelling manner.
• Coordinate input across stakeholders to align narratives and deliver polished, timely submissions that reflect Marriott's people and operational priorities.

Cross-Functional Influence

• Serve as a connector across HR COEs and broader business functions to align change and engagement strategies.
• Provide coaching and consultation to initiative owners and project teams on change enablement and communications best practices.
• Collaborate with regional HR and business teams to localize strategies and support implementation across markets.

Candidate Profile

Required Experience & Qualifications

• 8+ years of progressive experience leading large-scale, enterprise-level change efforts preferably within HR, learning, or talent development domains.
• Demonstrated success in driving change for complex, global initiatives such as system implementations or learning transformations.
• Strong experience in preparing and presenting executive-level materials, including for Board or C-suite audiences.
• Deep knowledge of organizational behavior, stakeholder dynamics, and change communication principles.
• Proven ability to consult and influence senior leaders in matrixed environments; hospitality industry experience preferred.
• Bachelor's degree required; advanced degree in Organizational Development, Business, Communications, or a related field strongly preferred.

Skills & Attributes

• Expert-level knowledge of change management methodologies and their practical application.
• Exceptional written and verbal communication skills, with a focus on strategic storytelling and executive communications.
• Enterprise-wide thinker with an ability to simplify complexity and align cross-functional efforts.
• Data-driven mindset; experience using insights to guide decision-making and improve engagement.
• Collaborative, inclusive leader with high emotional intelligence and organizational savvy.
• Results-oriented, detail-driven, and comfortable navigating ambiguity and shifting priorities.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.

Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.