Senior Director, Consumer Card Products Delivery & Optimization (Global)

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

The Senior Director, Card Product Delivery & Optimization is a global leadership role responsible for ensuring core products across Credit, Debit, and Prepaid are delivered, optimized, and scaled effectively across the Visa ecosystem. This role owns core product rules & policies, VisaNet platform enablement, and product operational excellence, while serving as a critical bridge between product strategy, technology, sales enablement, and client delivery.

Leading a small, highly specialized team of subject matter experts (SMEs), this role drives modernization of product rules, certification & registration processes, and value added programs to support new use cases, client flexibility, and evolving IRF structures. The role also plays a central part in sales plays, RFP & deal support, and the development of best practice insights for both internal and external audiences.

Reporting to the Head of Global Card Products, the role-holder will be responsible for initiatives across three broad areas of responsibility:

Product Rules, Policies & Platform Enablement

• Own and govern Core Product rules & policies across Credit, Debit, and Prepaid, ensuring clarity, consistency, and scalability.
• Partner closely with Technology & Platform teams to align VisaNet infrastructure capabilities with product and market needs.
• Modernize product constructs to support new use cases, client flexibility, and evolving pricing & IRF models.

Product Operations & Delivery Excellence

• Oversee end‑to‑end product operational processes, including:
  • Prepaid Product Implementation Forms (PIFs)
  • Debit Scorecards
  • Cross-Border Issuance & Special-Purpose Issuance program registration
  • Emerging program registrations (e.g., Crypto‑related initiatives)
• Drive simplification, standardization, & automation of certification and registration workflows to improve speed‑to‑market and reduce friction for clients and regions.

Commercialization & Sales Enablement

• Lead development of sales plays, RFP responses, and deal support materials related to Core Products.
• Serve as a strategic partner to Sales, Regional Product, & Marketing teams to ensure product capabilities are clearly articulated and competitively positioned.
• Provide expert guidance on complex or bespoke client deals involving Core Product rules, pricing constructs, or operational considerations.

Insights, Best Practices & Thought Leadership

• Develop and publish high‑quality materials, including:
  • Internal sales plays and RFP toolkits
  • External client‑facing best practices and insights
• Act as a global center of expertise for Core Products & key segments, translating market learnings into actionable guidance.

You will need to be driven, highly collaborative and will be the key interface between the regional/in-market teams and Visa’s global teams to ensure our platforms drive product differentiation, consumer activation and engagement to expand issuance and drive usage.

As well as working with regional, client-facing teams, you will work closely with colleagues from different Product groups, along with Corporate Strategy, Marketing, Client Services, Finance, Pricing, Risk Legal and Compliance.

This is a hybrid position. Expectationof days in the office will be confirmed by your Hiring Manager. 

Qualifications

Basic Qualifications:

12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

Preferred Qualifications:

15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience 

13 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

13 - 15+ years of experience and at least 8 – 10 years of experience in the payments industry, preferably in payments, product management, or platform‑based financial services, with deep exposure to Credit, Debit, and/or Prepaid.

Proven experience owning product rules, policies, and operational frameworks at scale.

Strong understanding of network economics, pricing constructs, and IRF implications.

Demonstrated success working across highly matrixed, global organizations.

Executive‑level communication skills with the ability to influence senior stakeholders.

Experience leading specialized teams and driving complex, cross‑functional initiatives from concept to execution.

Experience in financial services, fintechs, retail and ecommerce will be an advantage

Strategic thought leadership coupled with execution bias to drive initiatives and meet key result areas

Sound business acumen, analytical skills and keen understanding of new technology payments’ business models & profitability drivers

Understanding of Visa business and organization strongly preferred

Excellent direct & indirect team building & leadership skills; managing local & remote team members as well as “dotted line” / extended team members in global regions

Master’s degree in business, engineering or a related field

U.S. Applicants Only

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer